Finding that the touch screen is not working on your Samsung Galaxy M30 or M31 is panic-inducing! This issue is also a huge inconvenience because – let’s face it – we’re all dependent on our phones these days.
Far too often, touchscreen issues are minor, caused by firmware glitches, but sometimes they can be substantial, driven by hardware problems. Whatever the case, it makes no sense to drag the issue if you can solve it right away.
And that’s precisely what we have for you here. We recommend you read thoroughly so you’ll learn how to fix Samsung Galaxy M30/M31 touchscreen not working issues using 8 proven-and-tested ways to get the job done in less than 10 minutes!
| Difficulty | Easy ●●○○○ |
| Duration | 8 to 10 minutes seconds |
| Number of Fixes | 8 |
| Things You Need | Samsung Galaxy M30/M31A working internet connection |
How to fix Samsung Galaxy M30/M31 Touch Screen not Working Issue
Reboot your Samsung Galaxy M30/M31 to fix a touch screen issue. Also, a simple refresh may do the trick, ensuring your screen is free of dirt and smudges to function correctly.
Do note that even a minor firmware glitch can be the culprit to your unresponsive touchscreen. It’s also possible that you’re up to more advanced hardware problems.
No matter the case, there’s no need to be frantic about it. Follow the troubleshooting tips and solutions below, and you should be able to remedy a slow touchscreen in no time.
1. Restart your phone.
| Difficulty | Very Easy ●○○○○ |
| Number of Steps | 4 |
| Duration | 40 seconds |
A simple phone restart is a good start to fix an unresponsive screen issue on your Samsung M30/M31. Far too often, the touchscreen responds poorly when there’s a software glitch.
Note that a phone reboot refreshes its memory. And that includes resetting even the touchscreen function.
It may sound simple, but it’s a very practical solution to resolve issues that errors or minor bugs may have caused. Thus, we recommend you start with this method before moving to other, more heavy-handed solutions.
Here’s how to restart your device:
- Go to the Notification panel.
- Click the Power Symbol.
- Choose restart.
- Wait until the device completes the bootup process.
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Once your device has been turned off, you may turn it on again by pressing the power key button.
2. Clean your device’s screen.
Your phone’s screen does not only have contact with your fingers but dust as well. This means that without constant cleaning, dust accumulates and may affect its sensitivity to the touch.
Cleaning the screen regularly won’t only make your device look new but also positively affects its function. Putting this into practice removes unwanted materials that, if left otherwise, may cause an unresponsive touchscreen.
Here’s how to clean your phone properly:
| Difficulty | Very Easy ●○○○○ |
| Number of Steps | 3 |
| Duration | 30 seconds |
- Prepare a dry and soft lint-free cloth.
- Using an alcohol solution, dampen the prepared cloth.
- Wipe the screen gently to remove any smudges or dust.
| PRO TIP: To prevent dust from accumulating on your screen, consider where your phone is usually placed. |
If your device usually rests in a dusty place, expect that your device will be the same. Hence, putting it in a clean area helps you keep the device dust-free, aside from cleaning it regularly.
3. Remove the attached screen protector.
While your screen protector serves a purpose, it also bears a disadvantage. In particular, this is the case when the protector is not attached correctly, more than two screen protectors are attached, or when the protective film is peeling.
Try removing your screen protector to verify if it is causing the problem. After which, check if doing so fixes the problem.
Follow these steps to remove the screen protector:
| Difficulty | Very Easy ●○○○○ |
| Number of Steps | 3 |
| Duration | 30 seconds |
- Using a thin material, gently lift one corner of your screen protector.
- When one corner is detached, pry it up away from the film.
- If one corner does not detach, try the other corners.
After removing the screen protector, verify if your screen’s sensitivity has returned to normal. Otherwise, proceed to the next step.
4. Enable touch sensitivity.
If your device is not under a warranty, we guess that removing the screen protector is not much of an option for you. Don’t worry, as we have prepared an alternative method for you to reinvigorate our touchscreen.
Because your screen protector likely causes this low-sensitive screen, enabling the touch sensitivity option in your Samsung device might work well for you. Simply put, this option increases your screen’s reaction whenever touched.
Follow these steps to enable touch sensitivity:
| Difficulty | Very Easy ●○○○○ |
| Number of Steps | 3 |
| Duration | 30 seconds |
- Go to Settings. You may do this via the home screen app or through the notification panel.
- Scroll down, and click the Display option.
- Tap the Touch sensitivity option and toggle it on.
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Now that you’ve moved touch sensitivity a notch higher, you should be able to put your touchscreen back to life. If not, then you should proceed to the next option.
5. Enable Safe mode.
Safe mode is much like your phone’s diagnostic tool. This mode is used to help us identify what problems have really caused this issue to your device.
Note that when in this mode, your phone only enables native apps to function, and third-party apps are disabled in the meantime. We will use this mode so we can identify whether a third-party application causes the unresponsive screen or not.
Follow the steps below to enable Safe mode:
| Difficulty | Easy ●●○○○ |
| Number of Steps | 3 |
| Duration | 1 minute |
- Press and hold your phone’s power key until the Power off icon appears.
- Press and hold again the power key symbol until the Safe mode appears.
- When the safe mode icon appears, tap this icon to reboot your phone into Safe mode.
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When you’re already in Safe mode and you’ve noticed that the touchscreen works like new, then it’s safe to conclude that the third-party application you downloaded is to be blamed.
However, note that now you only know that a third-party app causes the issue, but you’re unaware of what specific app to pinpoint. This may only mean one thing: You need to delete them all.
After restarting your device to exit Safe mode and when you’re in normal mode, you already know what should be on the agenda. Delete one by one every app you’ve downloaded, until your phone screen seamlessly responds again to touch.
Well, you can do it one at a time to check which app is the culprit. But if you want to save time, deleting them all without having to check if your touchscreen is working every time could be best.
6. Perform a software update.
Software update offers improved features and even speed-up enhancements that make your end-user experience worthwhile. When your device runs under an old, buggy software version, this may explain the unresponsive touchscreen.
Not only are we talking about device software enhancements, but security strengthening as well. An update could involve security updates, thus offering you that extra barrier against malicious malware.
Truly, a software update is a must. It may sound like a tall order, but performing this method is really just a walk in the park.
Follow these steps to update your device software:
| Difficulty | Easy ●○○○○ |
| Number of Steps | 3 |
| Duration | 30 seconds |
- Go to your Settings.
- Scroll down and tap on the Software update option.
- Choose Download and Install if applicable.
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Note that if you already have the latest software, a dialogue indicating that your software is up to date will appear upon clicking Download and Install. The latest updated information, such as the current version and security patch level, appears.
7. Enable optimized device performance.
The optimized device option is Samsung’s device care feature that boosts your phone’s performance. This is possible as it scans any wasted storage space and potential concerns that may limit the software’s performing capacity.
Another way this optimization feature enhances performance is by identifying used applications that drain the device battery rather quickly. Enabling the feature shuts down apps running in the background.
This feature is a unique way to fix Samsung Galaxy M30/M31 touch screen issues. Doing it is as easy as following the steps below.
Optimize device performance using these steps:
| Difficulty | Easy ●○○○○ |
| Number of Steps | 3 |
| Duration | 30 seconds |
- Go to Settings.
- Scroll and tap the Device care option.
- Wait until the green bar finishes loading. After that, choose the Optimize now option by tapping it.
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This method can be done even when your phone is in perfect condition. You never know what your phone’s experiencing deep in its processes, so regular optimization via this method helps you prevent unwanted phone issues in the future.
8. Back up and do a factory reset.
When you have performed all the suggested methods that have gone before this, then it’s time to pull out the big guns. We mean doing a factory reset, also known as a master reset or hard reset.
This is termed a factory reset as it turns your phone back to what it was originally when it left the factory. But doing this step entails caution, so read carefully.
| WARNING: Back up your data before doing a factory reset. A factory reset is categorized as a last resort method for troubleshooting any phone issues as it erases any stored data in your phone to go back to factory settings. |
After backing up all important files and data from your device, then you’re all set for this process.
Here’s how to factory reset your device.
| Difficulty | Easy ●●○○○ |
| Number of Steps | 3 |
| Duration | 30 seconds |
- Proceed to your phone’s Settings.
- Choose General management by clicking it.
- Tap the Reset option.
|  |  |
- Click Factory data reset.
- Scroll down and then tap the Reset option.
- To proceed with this process, click Delete all.
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This method usually takes minutes to accomplish. When it’s done, your device will then reboot, after which you should be able to assess whether your device still has an unresponsive screen.
We still have one last resort if you encounter the same issue. This is to consult with your nearest Samsung Service Center so they can closely inspect what’s really causing the problem.
Take note that Samsung collects concerns via their Samsung Members app. By sending concerns through the platform, experts can better look at concerns sent to them.
You need not worry about privacy, as you are kept anonymous when sending an issue via the app. Maximize this feature as it’s one way to collaborate with Samsung.
Wrapping Up
Indeed, knowing how to fix Samsung Galaxy M30/M31 touch screen not working issue is just a matter of following the steps above. When you have a definitive guide, you can rest easy, you should be reviving your touchscreen in no time at all.
FAQs about Galaxy M30/M31 Touch Screen
Galaxy M31 has better operating software and battery capacity. Samsung Galaxy M30 is powered by Android v8.1 (Oreo), while Galaxy M31 is operated by Android v10 (Q).
Battery-wise, Galaxy M30 has 5000 mAh while Galaxy M31 is a step ahead with 6000 mAh. Overall, M31 has a slightly better performance at work and at play.
Samsung’s M series is composed of devices that are budget-friendly smartphones. These phones range from mid-range to upper mid-range series.
The letter M in the series represents Millennials, as the series is inspired by the age group, according to Samsung. The series features should speak for themselves.
Samsung A-series carries a more capable set of smartphones compared to the M-series. The A-series carries more flag-ship-defining features at a mid-range price; the M-series is designed for millennials who want to spend hours on their phones.
Samsung M31 costs more than Samsung M30. The M31 has more powerful features, more battery power, faster CPU speed, and more powerful cameras but also costs more than its predecessor phone, Samsung M30.
