The OnePlus 7 Pro is undoubtedly one of the greatest smartphones on the market today, with its high-end features and affordable price point.
However, a number of problems, from “ghost touch” to camera issues, have affected this flagship model, reducing its once-impressive reputation over time.
Many OnePlus owners have encountered this problem before, but it doesn’t mean the OnePlus phones or cameras aren’t competent. Though its camera is one of the best in the market today, glitches in the hardware or software can occur on occasion.
If your OnePlus 7 / 7 Pro camera is experiencing camera issues, read on to learn how to fix the problem in about 10 minutes! We’re tackling the four most common camera issues and providing tried and tested fixes to solve each one. Let’s go!
| Difficulty | Moderate ●●●○○ |
| Duration | 5 to 10 minutes |
| Things You Need | OnePlus 7 or OnePlus 7 Pro phone |
Camera Issues on OnePlus 7
In this tutorial, we’ll take a look at some of the most frequently discussed (and frustrating!) camera problems that have been brought up in various online forums and how you can actually fix them on your own.
These errors include:
- “camera has stopped working”
- “camera app crashes”
- “front camera not working”
- “pop up camera not working.”
Issue: “Unfortunately, camera has stopped working” Error
This is an issue that affects nearly every modern smartphone, including the OnePlus 7 and 7 Pro. This typically happens after extended periods of camera use. Several solutions exist, however, and they should be able to take care of this problem.
Fix 1: Restart your phone
| Difficulty | Very Easy ●○○○○ |
| Number of Steps | 3 |
| Duration | 10 seconds |
- Press and hold the Power button until the Power Menu appears. Choose Restart.
- The screen will turn black which means it’s now restarting the phone.
- You will be directed back to the lock screen after the restart operation is done.
Sometimes, all it takes to get the camera working again is a simple restart. By resetting the camera to its factory settings, a restart can eliminate any lingering errors caused by a previous configuration change.
Fix 2: Clear camera cache and data
| Difficulty | Easy ●●○○○ |
| Number of Steps | 5 |
| Duration | 1 – 3 minutes |
Applications that have had their caches corrupted may crash unexpectedly or take longer to load than usual.
Here are the steps you need to take to clear the camera cache on your OnePlus 7 or OnePlus 7 Pro, bringing back full functionality and performance to the camera app.
- Go to Settings > Tap and hold on Camera app
- It should show options on what you can do on the app. Select App Info
- It will open to a new page and from there, select Storage & Cache.
- Tap on Clear Cache to free up the space of the app and refresh its functions.
- It should show that the cache is back to 0 Bytes. This means the app has been refreshed.
Once you’ve gone through all of the steps mentioned, test out your camera to see if the error has been resolved.
Fix 3: Reboot the device in safe mode
| Difficulty | Easy ●●○○○ |
| Number of Steps | 8 |
| Duration | 5 – 7 minutes |
A camera’s normal functioning can be impaired by malicious software installed on your device. You should check your camera’s functionality in safe mode if you think any recently installed third-party apps may be interfering with its normal operation.
Here’s how to perform a safe mode restart:
Step 1: Access the Power Off menu by pressing and holding the power button for a few seconds.
Step 2: When the Power Off icon appears, press and hold it.
Step 3: There will be a prompt to Restart in safe mode.
Step 4: Select OK to reboot in Safe Mode.
Step 5: The phone will show “Restarting” to prompt that it is going into Safe Mode.
Step 6: On the bottom left, it should show “Safe Mode”. This means the device is not running any third-party apps or software.
From here, if you’re having issues with your camera, try testing it out if the problem still persists.
If the camera works normally, restart your phone again in “normal mode” and remove any recently installed third-party apps
To go back to Normal Mode, follow these steps:
Step 6: Press and hold the power button for a few seconds.
Step 7: Select Restart.
Step 8: The screen will show the “Restarting” prompt. Once it goes back to the lock screen, the “Safe Mode” on the bottom left should not be there anymore.
Numerous users have noted these issues, but there is good news: the manufacturer has acknowledged them and released several updates to address them. OxygenOS 10 is the newest version that helps with improving camera functionality.
Issue: Camera App Crashes
If the camera app on your OnePlus 7 Pro keeps crashing, there are a few fixes you can try.
Fix 1: Check for a system update
| Difficulty | Easy ●●○○○ |
| Number of Steps | 7 |
| Duration | 5 – 10 minutes |
Periodically, OnePlus 7 Pro software updates may be made available. These should be installed to ensure the optimal performance of your device. Doing so will also guarantee access to the most recent features.
Here are the steps you need to take to see if there are any OnePlus 7 Pro software updates.
Before beginning the update process, make sure the OnePlus 7 Pro has been fully charged or is connected to a power source.
Step 1: Go to the Home screen. Drag the arrow symbol up.
Step 2: Scroll down. Choose Settings.
Step 3: Scroll down and then choose System Settings.
Step 4: Scroll down. Choose System update.
Step 5: Choose Check for update. The OnePlus 7 Pro is now searching for available updates.
Step 6: If it says “Your system is up to date”, the OnePlus 7 Pro already has the latest software version. If this screen does not appear, an update is available. To install the software update, follow the on-screen instructions. Return to the Home screen.
Step 7: After the update, screens on your OnePlus 7 Pro might look different. From here, you can open your Camera app to see if the problem is resolved.
Fix 2: Clear app cache & data
| Difficulty | Easy ●●○○○ |
| Number of Steps | 5 |
| Duration | 5 – 7 minutes |
Here are the steps you need to take to clear the camera cache on your OnePlus 7 or OnePlus 7 Pro to fix crashing issues.
- Go to Settings > Tap and hold on Camera app
- It should show options on what you can do on the app. Select App Info
- It will open to a new page and from there, select Storage & Cache.
- Tap on Clear Cache to free up the space of the app and refresh its functions.
- It should show that the cache is back to 0 Bytes. This means the app has been refreshed.
Once you’ve gone through all of the steps mentioned, test out your camera to see if the error has been resolved.
Fix 3: Turn on safe mode
| Difficulty | Moderate ●●●○○ |
| Number of Steps | 8 |
| Duration | 10 – 12 minutes |
Safe mode allows you to reboot your OnePlus 7 Pro without any third-party apps running, allowing you to pinpoint the cause and fix the issue more efficiently. However, this method has a learning curve, so please read the steps carefully below.
Enter Safe Mode Using Software
- Press and hold the Power button to get the power menu pop-up.
- Tap on hold on the Power off option until you get a Reboot to safe mode pop-up box.
- Tap on OK to reboot into safe mode on your OnePlus 7 Pro.
Enter Safe Mode Using Hardware Buttons
- Power off your device.
- Press and hold the power button to start the device.
- Right when you see the logo, release the power button and hold the Volume down button until the device finishes booting up.
How to Exit Safe Mode on Oneplus 7 Pro
- Press and hold the Power button till you get to the power menu.
- Tap on Restart. That’s it. Your OnePlus 7 Pro will boot into Android soon enough.
Issue: Front Camera Not Working
A frustrating problem with the OnePlus 7 Pro is that the pop-up camera doesn’t always work. Here are some fixes we recommend for this issue.
Fix 1: Turn on safe mode
| Difficulty | Easy ●●○○○ |
| Number of Steps | 8 |
| Duration | 5 – 7 minutes |
Safe mode allows you to reboot your OnePlus 7 Pro without any third-party apps running, allowing you to pinpoint the cause and fix the issue more efficiently. However, this method has a learning curve, so please read the steps carefully below.
Enter Safe Mode Using Software
- Press and hold the Power button to get the power menu pop-up.
- Tap on hold on the Power off option until you get a ‘Reboot to safe mode’ pop-up box.
- Tap on OK to reboot into safe mode on your OnePlus 7 Pro.
Enter Safe Mode Using Hardware Buttons
- Power off your device.
- Press and hold the power button to start the device.
- Right when you see the logo, release the power button and hold the Volume down button until the device finishes booting up.
Exit Safe Mode on Oneplus 7 Pro
- Press and hold the Power button till you get to the power menu.
- Tap on Restart. That’s it. Your OnePlus 7 Pro will boot into Android soon enough.
Issue: Pop-Up Camera Not Working
In the rare event that the OnePlus 7 Pro’s pop-up camera stops functioning, it’s usually because the mechanism that retracts the camera has become stuck.
Sometimes this happens when the cable gets kinked or when dirt and debris get wedged between the camera and the socket.
This is when you need to get in touch with the OnePlus service center and their support staff.
In this case, a dirty camera lens is usually to blame, so the front-facing camera and the one on the back might not work as smoothly as you’d like.
To remedy this, wipe the lens down with a microfiber cloth and allow it to dry completely.
Fix 1: Wipe cache partition in OnePlus 7 Pro
| Difficulty | Moderate ●●●○○ |
| Number of Steps | 7 |
| Duration | 7 – 10 minutes |
Sometimes, clearing the cache partition on the OnePlus 7 Pro and other Android devices makes the device work like a charm and fixes several problems. So, let’s not waste much time and get right to the steps:
Step 1: First, you need to make sure your OnePlus 7 Pro is turned off.
Step 2: Now, you have to press and hold the Volume down and Power buttons simultaneously. When the OnePlus logo shows up, let go of the buttons.
Step 3: If you use a password or PIN to unlock your device, enter it at the Password screen. Tap Ok.
Step 4: After that, you’ll see a list of language options. Choose from this list by tapping the screen.
Step 5: Choose Wipe data and cache.
Step 6: You will be prompted to continue wiping the cache. Tap Yes.
Step 7: Select Reboot to turn your OnePlus 7 Pro back on.
OnePlus 7/7 Pro: Other Common Camera Issues and Their Fixes
| Common Causes | Suggested Solutions |
| Low picture quality in the camera settings | If that’s the case, Go to Camera Settings and choose “High resolution” for the best picture quality. |
| Dirty lenses & Screen | Clean the lens manually and then try again. Ensure the screen protector is clean and clear enough to deliver a transparent view |
| Poor signal strength | Check the internet connectivity and its speed as well. |
| Limited Storage Space | Make sure you have enough space in your device if you’re shooting at a high resolution |
Our Final Thoughts
Overall, the OnePlus 7/7 Pro is a great phone boasting impressive features at a great price point. However, its affordability may have caused some issues with the quality, which is most noticed by the flaws with its camera.
When your OnePlus 7 or 7 Pro is riddled with camera issues and the fixes mentioned above aren’t working, the only remaining solution is to visit the service center.
Chances are, the problem you’re encountering, especially if it includes camera distortions, will not be resolved by clearing the camera app’s cache and storage, restarting the phone, and updating the software.
FAQs about OnePlus 7 / 7 Pro Cameras
What makes the OnePlus camera unique?
The OnePlus camera is unique from other flagship models because of its three cameras: a 48MP, f/1.8, 1/1.43-inch primary camera, an 8MP, f/2.4 telephoto zoom lens with 3.3x optical zoom, and a 50MP, f/2.2 ultra-wide camera. This gives the phone more personality and helps it stand out.
Is the OnePlus 7 Pro’s camera reliable?
The 16-megapixel front camera and three back cameras on the OnePlus make it reliable. Also, it is said to have passed tests with more than 300,000 uses, which means it can be used for at least five years of heavy usage.
Is OnePlus 7 good for photography?
Shooting and editing video and photographs is great on the OnePlus 7 Pro’s huge and ultra-crisp display.
It’s among the first phones to provide a 90Hz display enabling quicker scrolling and refresh rates than even the most specialized gaming phones.
Furthermore, it also provides full HDR10+ compatibility, which includes dynamic information that can be used to fine-tune brightness levels up to the entire range of PQ code values (10,000 nits maximum brightness) on a scene-by-scene or frame-by-frame basis.
Is the OnePlus camera better than Xiaomi?
Both flagship phones are great in every way imaginable. Without a doubt, Xiaomi is the way to go if you want a better camera, faster charging, and a beautiful screen.
The OnePlus is still a good phone overall and is a better choice because of its better performance, software, and pricing.
