How to Fix Samsung TV Volume Not WorkingStuck Quick & Easy

How to Fix Samsung TV Volume Not Working/Stuck: Quick & Easy

How to Fix Samsung TV Volume Not WorkingStuck Quick & Easy

Is your Samsung TV giving you a headache with its volume not moving an inch? Once you’ve checked that you don’t have hearing issues, this guide should get your TV back on its feet and let you enjoy your favorite shows in minutes. 

For starters, check the remote if it is working and if the TV is muted. After that, resetting the Smart Hub and sound settings can fix the Samsung TV volume if it is stuck or not working. 

Alternatively, do a soft reset via power cycling or hard reset to the factory defaults to resolve this issue.

If those fixes didn’t work, we still have more in store — 10 proven DIY solutions, in fact! So read on to learn why your Samsung TV volume is acting up, and head on to the fixes to get your volume back up or down within the hour!

DifficultyEasy ●●○○○
Duration42 minutes
Number of Fixes10
Things You NeedSamsung TVSamsung Smart remoteUSB stickA working internet connection

Why Is My Samsung TV Volume Stuck

There are many reasons why your TV volume is stuck. But the most common ones are presented below. 

  • You have dead batteries on the remote. If your remote is not working, your ability to control your Samsung TV volume is undermined. 
  • Your TV memory is running low. Storage space is needed for a smart TV to operate efficiently, so when memory becomes scarce, the volume could get stuck as a result. 
  • Your TV firmware is outdated. The latest update on your TV software allows you to keep your TV working at its best; not availing of these updates can cause your TV volume to run berserk. 
  • You’ve not configured your volume settings right. Ensure your volume settings identify the suitable source device, or you could have volume control issues. 
  • Multiple apps are running in the background. If you open too many apps on your smart TV, your TV memory will run thin, causing issues that could include volume control. 
  • Wireless devices nearby are causing signal interference. A good example here is Bluetooth devices jamming your remote’s signal. 
  • The use of another remote control instead of a Samsung smart remote. Unprescribed devices may not pair well with the branded TV. 
  • The TV was accidentally muted. This is possible if you’ve been watching TV for a long time. 

How to Fix my Samsung TV Volume Not Working

We strongly recommend you follow the solutions in the order they are presented for the best results. So, without further ado, let’s get it on. 

1. Reset your Samsung TV’s Smart Hub

The Smart Hub is a specialized menu system for Samsung TVs that allows you to access its functionalities, download apps and games, or browse the internet. For one, this nifty feature may cause the volume to not work on some TV models.

If a Samsung TV volume is not working or is stuck, you might need to reset Smart Hub to get the audio back in working condition. 

Note: Smart Hub is only available on units that were released from 2011 onwards. This solution can’t be used on older Samsung TVs.

Follow these steps to reset Smart Hub on your Samsung TV:

Difficulty Very Easy ●○○○○
Number of Steps5
Duration20 seconds
  • Press home on your Samsung Smart remote.
  • Scroll left/click Settings.
  • Scroll down/click Support.
  • Scroll down/click Self Diagnosis.
  • Scroll down/click Reset Smart Hub.

Note: You will be asked to enter the TV PIN to be able to perform the reset. The default TV PIN is “0000” unless you have already changed it beforehand.

This action will reset the Samsung account settings on your TV so make sure you’re familiar with your account’s credentials as you will need to log into it afterward.

As a safety precaution, you can also disable Smart Hub’s autorun feature. Samsung users have reported this to be the cause of the volume not working on their TV units.

Follow these steps to disable Smart Hub’s autorun feature:

Difficulty Very Easy ●○○○○
Number of Steps5
Duration15 seconds
  • Press home on your Samsung Smart remote.
  • Scroll left/click Settings.
  • Scroll down/click General.
  • Scroll down/click Smart Features.
  • Toggle Autorun Smart Hub off.

2. Delete unused apps to free up storage space.

Difficulty Very Easy ●○○○○
Number of Steps6
Duration20 seconds

The Samsung TV volume not working or stuck issue can also be triggered by having too many installed apps leaving your unit with very little memory to work with. This can also result in your TV slowing down and malfunctioning more often.

If you have downloaded some apps you rarely use, it might be better to delete them for the time being. Please note that there are preinstalled apps that you can’t delete, such as Netflix, Hulu, Amazon Prime Video, etc.

Follow these steps to delete apps on your Samsung TV:

  • Press home on your Samsung Smart remote.
  • Scroll left/click Apps.
  • Click the gear icon in the upper-right corner to open the app settings.
  • Select/click the app(s) your want to delete.
  • Click Delete.
  • Click Delete again to confirm your action.

3. Stick to your Samsung Smart remote.

For some reason, users have reported experiencing volume issues on their Samsung TVs after using a different remote, such as a universal or cable remote. It’s speculated to be either due to incompatibility or interference.

To avoid facing this issue, we recommend using only the Smart remote that came with your Samsung TV. You might also want to keep other generic remotes away to prevent the possibility of any interference.

Additionally, we recommend checking if your remote control’s batteries are still running on enough juice. Often, they will run out of power, and the remote control won’t work, which causes users to think there’s a problem with their Samsung TV.

If you’ve been using the same batteries for a while, you might have to replace them with a fresh pair.

4. Check if the sounds are muted.

Believe it or not, your Samsung TV volume not working or stuck can be due to a simple misclick on your remote. If you have a Samsung remote with a mute button, you may have clicked on it accidentally.

This might also happen when the remote control is left on the couch, and somebody sits on it unknowingly. Whichever the case, try pressing the mute button to see if you get the audio back.

5. Power cycle your Samsung TV.

Difficulty Very Easy ●○○○○
Number of Steps4
Duration1 minute and 5 seconds

Power cycling eliminates not only residual electrical charges on the capacitors inside your Samsung TV but also soft resets it. Once your TV is reset, its system will be refreshed, fixing any minor issues you were experiencing before.

This is why power cycling is an effective method for solving the Samsung TV volume acting up issue. After draining its power completely, everything should return to normal once electricity is reintroduced to its system.

Follow these steps to perform a power cycle:

  • Remove the TV’s power cable from the wall outlet.
  • Press/hold the power button on your TV for about 30 seconds.
  • Let go of the power button and wait for 30 seconds.
  • Plug your TV’s power cable back into the wall outlet.

It’s essential you observe the time element to the letter. The goal here is to drain all the electricity stored in the device. 

6. Check for nearby device interference.

A quick solution for Samsung TV volume not working or stuck is to unplug nearby wireless devices that might be causing an interference with the remote control’s signal. This includes other Bluetooth devices such as phones and speakers,

Once you’ve unplugged every wireless device, try using your remote to adjust the volume again. If it still doesn’t work, continue with the other solutions below.

7. Reset your Samsung TV’s sound settings.

Difficulty Very Easy ●○○○○
Number of Steps6
Duration15 seconds

One way to directly solve volume issues on your Samsung TV is to reset the sound settings. This action will fix sound issues such as having no audio, delayed sound, out-of-sync audio, muffled audio, and low sound levels.

Follow these steps to reset the sound on your Samsung TV:

  • Press home on your Samsung Smart remote.
  • Scroll left/click Settings.
  • Scroll down/click Sounds.
  • Scroll down/click Expert Settings.
  • Scroll down/click Reset Sound.
  • Click Yes to confirm.

8. Reset your Samsung TV to factory default.

Difficulty Easy ●●○○○
Number of Steps8
Duration5 minutes

It’s a potent solution. Resetting your Samsung TV to the factory default settings will revert it to its previous state after it was shipped out from the manufacturing factory, which essentially turns it into a new device. 

Please note that the factory reset will remove the apps and data stored on your Samsung TV. This includes your account, picture and sound settings; channel menu, clocks, and timers; and any virus-infected files you’ve downloaded before.

WARNING: Before you do a factory reset, make sure you have backed up your essential files in your Samsung TV. Or, you could lose those files forever. 

As such, factory resetting is usually reserved as a last-ditch effort to resolve issues on Samsung TVs. However, you don’t have to worry since any issues with your Samsung TV volume not working or being stuck should disappear after the reset.

Factory reset your Samsung TV using the steps below:

  • Press home on your Samsung Smart remote.
  • Scroll left/click Settings.
  • Scroll down/click General.
  • Scroll down/click Reset.
  • Type the PIN and click Done.
  • Click Yes to revert everything to factory default.
  • Wait until the TV shuts down and fully reboots.
  • Follow the instructions on the display screen to set up Smart Hub.

9. Install the system update.

Using older versions of the system firmware on your Samsung TV not only lacks performance upgrades, power efficiency improvements, and new features but also makes your unit prone to system malfunctions and errors.

If your Samsung TV is connected to a Wi-Fi network, you can download and install the update directly from the internet. The update can be installed manually from a USB stick for users with unreliable internet connections.

The manual update will require a PC to download the upgrade file from Samsung support’s download page and extract it to a USB stick. From there, you can plug the USB stick into your Samsung TV, which will detect and update afterward.

Use the following steps to directly update your Samsung TV via Wi-Fi directly:

Difficulty Easy ●●○○○
Number of Steps7
Duration30 minutes
  • Press home on your Samsung Smart remote.
  • Scroll left/click Settings.
  • Scroll down/click Support.
  • Click Software Update.
  • Click Update Now.
  • Wait for the TV to search for and download an available update.

Use the following steps to manually update your Samsung TV:

Difficulty Moderate ●●●○○
Number of Steps19
Duration35 minutes
  • Press home on your Samsung Smart remote.
  • Scroll left/click Settings.
  • Scroll down/click Support.
  • Scroll down/click About This TV.
  • Take note of the TV’s model number and software version.
  • Type/search your TV model number in the search field.
  • Find the firmware section and click the download button under Upgrade File(USB type).
  • Extract the upgrade file to any location on your PC.

Note: Don’t rename the folder containing the extracted file.

  • Plug a USB stick into your PC and copy the extracted file there.
  • Unplug the USB stick from the PC and plug it into your TV’s USB port.
  • Press home on the Samsung remote.
  • Scroll left/click Settings.
  • Scroll down/click Support.
  • Click Software Update.
  • Click Update Now.
  • Wait for the TV to fail with the update check.
  • Click Yes to search inside the USB stick instead.
  • Click Yes to install the detected update file.

It might seem like a tall order but installing system updates is a powerful method to keep your Samsung TV in tiptop shape. And that means overcoming your Samsung TV volume issues. 

10. Contact Samsung for remote support.

Difficulty Very Easy ●○○○○
Number of Steps8
Duration25 seconds

If you haven’t found any success with the solutions we’ve provided above, you can always reach out to Samsung support for further assistance. You can request remote support by calling their hotline at 1-800-726-7864.

Their call center agent will ask for a PIN code that will grant them remote access to your Samsung TV. You can access this PIN code by enabling remote management on your Samsung TV as shown below.

Follow these steps to enable remote management on your Samsung TV:

  • Press home on your Samsung Smart remote.
  • Scroll left/click Settings.
  • Scroll down/click Support.
  • Scroll down/toggle Remote Management on.
  • Click View Terms.
  • Accept the T&C and click Close.
  • Wait for your TV to connect to the server.
  • Take note of the PIN code and give it to the Samsung support agent.


That should do it. If you’ve reached this part of the guide, your Samsung TV should be up and running with its volume issue settled. 

Wrapping Things Up

Samsung TV volume not working or stuck issue need not overwhelm you. With this comprehensive guide, you should be able to figure things out on your own and most importantly, get your unit working within the hour. 

FAQs about Samsung TV Volume Not Working

How long should my Samsung TV last?

Samsung LED TVs can last up to over 100,000 hours of use, senior executives of the Korean brand detailed. Some screens are still functional even after 15 years from the time they were bought. 

How to perform a sound test on my Samsung TV?

Perform a sound test via the settings on your Samsung TV by following the instructions below. 

• Press home on your Samsung Smart remote.
• Scroll left/click Settings.
• Scroll down/click Support.
• Scroll down/click Self Diagnosis.
• Scroll down/click Start Sound Test.

If the result of the sound test shows a problem, you can reset the sound on your Samsung TV to fix it.

Why did my Samsung TV suddenly lose its sound?

The TV might be muted if it suddenly lost its audio. Oftentimes, this will happen when someone sits on the remote control accidentally. Press the mute button on your remote to see if it fixes the problem.

It’s also possible that there’s a problem with the external device you just connected to your Samsung TV. If you have a speaker connected, check if it’s plugged in securely and make sure its volume lever is turned to high.

What is the auto volume feature on my Samsung TV?

The auto volume uses similar volume levels on all channels, external devices, or content playing on your Samsung TV. This helps avoid sound fluctuations when switching between different sources and channels.

You can enable auto volume by going into Settings > Sound > Expert Settings > Auto Volume.

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