How to Fix Peacock Not Working on Samsung TV

Peacock Not Working On Samsung TV: Quick and Easy Fix

If there’s a bird that’s bound to catch your eye with its sheer beauty, it’s the peacock. Similarly, the Peacock TV streaming service is turning heads with its expansive library of content at half the cost — just about everything you want in an IPTV. 

It’s no wonder many Samsung TV owners feel down when Peacock TV won’t work on their boob tube. The good news is if this happens to you, there are quick fixes you can DIY to get the popular NBC streaming service operational in no time. 

To fix Peacock not working on Samsung TV, restart your Samsung TV. If that fails, restart your WiFi router, clear the app’s cache, install its latest version, or factory reset the TV. 

In this guide, we’ll show you precisely what to do to straighten out Peacock acting up on your Samsung TV. To do that, we’re presenting 12 proven hacks, the baby steps for each, and everything you need to factor them all in on your own. 

1. Check Peacock’s compatibility with your Samsung TV.

DifficultyVery Easy ●○○○○
Number of steps1
Time to perform fix< 2 minutes
Things You NeedSamsung TV
Peacock account
Mobile phone
Peacock app

Peacock not working on Samsung TV is usually the result of compatibility issues between the app and the device. Believe it or not, not all Samsung TV models can download, install, and use the Peacock app to stream live TV and video on demand.

According to the Peacock help page, only Samsung TV models manufactured and released in 2017 and later are compatible with their streaming application. If your Samsung TV is older, no troubleshooting will fix the issue.

The best you can do is resort to alternative ways of using the Peacock app. You can still access Peacock’s services through external input devices such as streaming sticks and gaming consoles that can use their app.

Check Peacock’s compatibility with your Samsung TV.

It’s also possible to cast the Peacock app on your Samsung TV display by screen sharing its content from another device like your phone or laptop. If your Samsung TV is compatible with the Peacock app, follow the troubleshooting tricks below.

2. Check whether there’s a Peacock server outage.

DifficultyVery Easy ●○○○○
Number of steps1
Time to perform fix< 1 minute
Things You NeedSamsung TV
Peacock account
Mobile phone or laptop that’s connected to the internet

Like the compatibility issue discussed above, you can do nothing about a Peacock server outage. If their live servers are down due to a technical malfunction or maintenance, you’ll experience an issue with Peacock not working on Samsung TV.

Issues like this are out of your control, so the best action you can take is to gather information about the server outage. You can contact their official online pages and channels for updates about their service status in your area.

Check whether there’s a Peacock server outage.

In most cases, you’ll need to wait for the technicians at Peacock to resolve the issue and start their servers back up. Depending on the severity of the problem, this might take several minutes, hours, or days at worst.

Dedicated websites like Downdetector also provide an update on server problems and outages for many online services. From there, you can check out user reports about Peacock or share your experiences with their streaming service in your area.

3. Restart your TV.

The issue with Peacock acting up on Samsung TV can be fixed by troubleshooting the TV for any minor errors or bugs in its system. These issues can occur anytime while using your Samsung TV for various reasons.

We suggest restarting your Samsung TV whenever you experience an app misbehaving to unload and refresh the system memory. Doing so will shut down the apps and processes running on your Samsung TV, improving its performance after.

You can restart or cold reboot your Samsung TV in two different ways. The power button on the remote control can be held to force a restart sequence, or you can just unplug the power cable from the wall outlet and plug it back in afterward.

Follow the steps below to restart your Samsung TV using its remote control:

DifficultyVery Easy ●○○○○
Number of steps2
Time to perform fix10 seconds
Things You NeedSamsung TV
Samsung remote
Step 1: Have your Samsung TV powered on.

Step 2: Point your remote control’s IR sensor on the Samsung TV.             
Press/hold the power button to shut the TV down and turn it back on.

Follow the steps below to restart your Samsung TV by unplugging its cable:

DifficultyVery Easy ●○○○○
Number of steps2
Time to perform fix10 seconds
Things You NeedSamsung TV
Step 1: Have your Samsung TV powered off.             
Unplug the power cable from your power/wall outlet for 30 seconds.

Step 2: Plug the power cable back into your power/wall outlet and turn on your
            Samsung TV.

You might wonder about the time element in between. Said period ensures there’s no electricity left on your devices giving you a greater chance of success. 

4. Clear the Peacock app cache.

DifficultyVery Easy ●○○○○
Number of steps7
Time to perform fix40 seconds
Things You NeedSamsung TV
Peacock account
TV remote

The cached app data inside your Samsung TV is a likely culprit of app misbehavior and other kinds of malfunction. While the temporary data stored in the cache is supposed to help speed up load times, it’s a double-edged sword.

Your app’s cache data can get corrupted, negatively affecting your Samsung TV instead of providing it with the intended positive effects. We recommend clearing the cached data on your Samsung TV to fix and prevent further app issues.

Plus, doing so helps clear up your Samsung TV’s storage space, which is crucial for ensuring it will run without issues. After all, Samsung TVs are vulnerable to malfunctions and errors when running low on system storage space.

Once the cached data is cleared, you can expect the issue with Peacock not working on Samsung TV to also be resolved.

Step 1: Open the Samsung Smart Hub menu on the display screen by pressing
home on your TV remote control.

Step 2: Navigate to the Quick Settings panel by scrolling to Settings and moving
up to the Samsung Smart Hub menu.

Step 3: Scroll right/click TV Device Manager.

Step 4: Clear the cached memory on your Samsung TV by clicking the Clean Now
           
button under theMemory Boost option.

Step 5: Free up memory and shut down unused apps on your Samsung TV by
            clicking the Clean Now button under the Clear Running Apps option.

Step 6: View the list of installed apps on your by clicking the Show App List button
under the Manage Storage option.

Step 7: Select/click your Peacock app and select/click the View Details option.             
Clear the Peacock app cache.

Now that you’ve dealt with the cache, it’s time you take a stronger pill. That’s assuming the issue of Peacock acting up hasn’t been resolved. 

5. Don’t use a VPN service.

If you stream Peacock on your Samsung TV from a country not officially serviced by NBCUniversal, chances are you’re using a virtual private network (VPN). Doing so allows you to access content blocked in your region through geo-restrictions.

Don’t use a VPN service.

In this case, using a VPN is essential for you to access Peacock, so we suggest moving on to the next solution. However, if you’re only using a VPN to ghost your online activities, it might be better to turn it off while streaming on Peacock.

After all, Peacock not working on Samsung TV can result from their server blocking off VPN traffic. Plus, using a VPN service will slow down your internet speed, which can negatively affect users who subscribe to a cheap internet data plan.

Unless your WiFi network provides you with a very speedy internet connection, we suggest temporarily turning off your VPN service. Otherwise, try the other solutions we’ve prepared for you.

Take note that the more users you have enjoying your broadband internet, the slower your internet becomes. Remember the more graphics-heavy a video is being streamed, the greater the need for faster internet. 

6. Update the app software.

DifficultyVery Easy ●○○○○
Number of steps4
Time to perform fix10 seconds
Things You NeedSamsung TV
TV Remote

Unlike the compatibility issue between old Samsung TV models and the Peacock app, incompatibility due to outdated app software can be fixed. You only need to ensure that your Peacock app is always up to date for it to work seamlessly. 

Regularly updating the Peacock app will improve its performance and provide you with the latest features. Updating is also simple since you only need to enable Auto Update to make your Samsung TV perform this task automatically.

Step 1: Open the Samsung Smart Hub menu on the display screen by pressing
home on your TV remote control.

Step 2: Go to the app library by selecting/clicking APPS on
the Samsung Smart Hub  menu.

Step 3: Open the App Settings menu by clicking the cog icon in the upper-right
            corner of the screen.

Step 4: Enable Auto Update by toggling it on from the upper-right corner of the
            screen.


Note: Your Samsung TV will use the Auto Update feature whenever it’s
connected to a WiFi network with an internet connection.

7. Delete the app and reinstall afterward.

DifficultyVery Easy ●○○○○
Number of steps5
Time to perform fix40 seconds
Things You NeedSamsung TV
TV remote

One way to troubleshoot a misbehaving app on your Samsung TV is to delete and reinstall it. We highly recommend performing this action whenever you experience the issue with Peacock not working on Samsung TV.

This method eliminates any problematic app, its corrupt system files, and cached data. Once the Peacock app is removed, you can head to the Smart Hub menu to search and install it back into your Samsung TV.

Here’s how to delete the Peacock app from your Samsung TV:

Step 1: Open the Samsung Smart Hub menu on the display screen by pressing
home on your TV remote control.

Step 2: Go to the app library by selecting/clicking APPS on
the Samsung Smart Hub menu.

Step 3: Open the App Settings menu by clicking the cog icon in the upper-right
            corner of the screen.

Step 4: Select/click the Peacock TV app from
the list of applications.
Step 5: Select/click Delete to remove Peacock TV
from your Samsung TV.
Step 6: Select/click Delete to confirm this action.

Reinstall the Peacock app on your Samsung TV:

Step 1: Open the Samsung Smart Hub menu on the display screen by pressing
home on your TV remote control.

Step 2: Use the search function on the Samsung Smart Hub menu by going to and
            clicking Search.

Step 3: Type “peacock” on the search bar using your on-screen keyboard.

Step 4: Select/click the Peacock TV app when it appears on the
search results at the top.

Step 5: Sign up or sign in to Peacock TV.

8. Check your internet’s download speed.

DifficultyVery Easy ●○○○○
Number of steps1
Time to perform fix< 1 minutes
Things You NeedA working internet connection
A mobile or desktop browser

The download speed of your internet connection is crucial to ensure that your experience with the Peacock app is smooth sailing. Connecting to a network with a minimum speed of 3 megabits/second is recommended to enjoy standard content.

A WiFi, LTE, or 5G network with at least 8 megabits per second of download speed will be needed to enjoy high-quality live events and ultra-HD content. 

You can check your internet’s download speed using speed testing sites like “speedtest.net” and “fast.com.”

Check your internet’s download speed.

If your WiFi network doesn’t meet the minimum speed requirements of Peacock, you’ll need to troubleshoot your router and modem or upgrade your data plan.

9. Reboot your router/modem.

DifficultyVery Easy ●○○○○
Number of steps6
Time to perform fix< 3 minutes
Things You NeedSamsung TV
TV remote
Modem

Internet connectivity issues can cause the issue with Peacock not working on Samsung TVs. You can resolve your WiFi network’s internet connectivity problems by rebooting its router and modem to refresh the connection.

If the internet connection remains slow after a reboot, you can contact your ISP for further assistance. It’s also possible that they’re experiencing technical difficulties, so it’s always good to contact them for status updates on their service.

Step 1: Disconnect the power/ethernet cable on your router.

Step 2: Disconnect the power/ethernet cable on your modem.

Step 3: Wait for 2 minutes until both devices are completely turned off.
Step 4: Reconnect the power/ethernet cable to your router.

Step 5: Reconnect the power/ethernet cable to your modem.

Step 6: Wait until the status lights on the router and modem light up. Conduct a speed test
to check if your internet connection is back to normal.

10. Reset Smart Hub.

DifficultyVery Easy ●○○○○
Number of steps6
Time to perform fix40 seconds
Things You NeedSamsung TV
TV remote

The Samsung TV Smart Hub is responsible for deleting and installing your applications. The menu system on your Samsung TV manages all of its system settings, account information, and features.

When you encounter the issue of Peacock not working on Samsung TVs, we think resetting the Smart Hub menu is a certified go-to solution. Know this action will remove your account data and only preinstalled data will remain on your TV.

After resetting the Smart Hub, you must set it up, sign in to your Samsung account, and reinstall the Peacock app.

Step 1: Open the Samsung Smart Hub menu on the display screen by pressing
home on your TV remote control.

Step 2: Go to the system settings menu by navigating to Settings.

Step 3: Go to the support menu by selecting/clicking Support.

Step 4: Scroll down/click Self Diagnosis.

Step 5: Scroll down/click Reset Smart Hub.

Step 6: Type your Samsung TV PIN code to authorize the Smart Hub reset.


Note: Your Samsung TV’s PIN code should be “0000” unless you’ve changed it.

11. Conduct a software update.

It’s also essential to keep your Samsung TV’s system software updated to the latest version to ensure compatibility with the Peacock app. After all, conducting a software update is an effective way to fix the issue of Peacock not working on Samsung TV.

Plus, a software update is beneficial because it improves the performance of your Samsung TV and equips it with the latest features. It’s not only helpful for resolving software-related issues but also for bringing quality-of-life changes to your TV.

You can conduct a software update via direct installation from the internet if your TV is connected to a WiFi network. Otherwise, you can download the software update on your PC and transfer it to a USB stick to manually install it on your Samsung TV.

Follow the steps below to conduct a software update from the internet:

DifficultyEasy ●●○○○
Number of steps6
Time to perform fix20 minutes
Things You NeedSamsung TV
TV remote
Step 1: Open the Samsung Smart Hub menu on the display screen by pressing
home on your TV remote control.

Step 2: Go to the system settings menu by navigating to Settings.

Step 3: Go to the support menu by selecting/clicking Support.

Step 4: Go to the software update options by selecting/clicking Software Update.

Step 5: Select/click Update Now.

Step 6: Wait while your Samsung TV conducts an update check.             
Download any available software update.

If your internet connection cannot download the software update in one go, you can resort to the USB stick method instead. With this method, you can take time to download the software update on your PC before installing it manually on your TV.

Take note that the next process is a bit long, so we recommend you study this part before factoring in the quick fix. 

Follow these steps to update the Samsung TV’s software using a USB stick:

DifficultyEasy ●●○○○
Number of steps17
Time to perform fix25 minutes
Things You NeedSamsung TV
TV remote
Step 1: Open the Samsung Smart Hub menu on the display screen by pressing
home on your TV remote control.

Step 2: Go to the system settings menu by navigating to Settings.

Step 3: Go to the support menu by selecting/clicking Support.

Step 4: Go to the device specification page by selecting/clicking About This TV.

Step 5: Note your Samsung TV model number and current software version.

Step 6: Use a PC to go to the Samsung TV Manuals & Software support page.             
Enter the model number of your TV on the provided search bar.

Step 7: Scroll to the Firmware/Software part of the product download page.
Go to the “Upgrade File(USB type) section to press the Download button.

Step 8: Extract to the PC desktop your downloaded software update.


Note: Don’t change or modify the software update file.
Step 9: Plug your USB stick into the same PC.             
Copy the software update file into this USB stick.

Step 10: Remove your USB stick from the PC and plug it into the Samsung TV.

Step 11: Open the Samsung Smart Hub menu on the display screen by pressing
              home on your TV remote control.

Step 12: Go to the system settings menu by navigating to Settings.

Step 13: Go to the support menu by selecting/clicking Support.

Step 14: Go to the software update options by selecting/clicking Software Update.

Step 15: Select/click Update Now.

Step 16: Select/click Yes to browse your USB stick’s contents.

Step 17: Select/click Yes to install the software update stored inside your USB stick.

12. Perform a Samsung TV factory reset.

DifficultyVery Easy ●○○○○
Number of steps8
Time to perform fix5 minutes
Things You NeedSamsung TV
TV remote

Finally, we recommend performing a factory reset to fix the issue of Peacock not working on Samsung TV. This action will eliminate your account data, installed applications, and settings configurations.

WARNING: A factory reset deletes all your personal files and TV preferences. So we recommend you save a copy before you get the process going. 

It means you’ll have to set up your Samsung TV like a new device after the factory reset. You must also sign in to your Samsung account, set up Smart Hub, reinstall Peacock TV, and sign in to your Peacock account.

Step 1: Open the Samsung Smart Hub menu on the display screen by pressing
home on your TV remote control.

Step 2: Go to the system settings menu by navigating to Settings.

Step 3: Go to the general settings menu by selecting/clicking General.

Step 4: Scroll down/click Reset.

Step 5: Type your Samsung TV PIN code and hit Done to authorize the factory reset.

Step 6: Select/click Yes to begin.

Step 7: Wait while your TV resets back to the factory defaults and reboots.
Step 8: Set up Smart Hub. 

            

That should do it. If, by any chance, the problem still persists and you have Peacock not showing up on your Samsung TV, then you may have to call the cavalry. 

There’s no harm in reaching out to Samsung TV official support, especially true if your TV is still under warranty.  

FAQs about Peacock on Samsung TV

Why am I unable to get the Peacock app on my Samsung Smart TV?


The Samsung TV is incompatible with Peacock TV if it can’t get the app. You need a Samsung Smart TV that was manufactured and released in 2017 and later to download, install, and use the Peacock app.

What are the possible causes of the Peacock app not working on Samsung TV?


Various reasons can cause the Peacock app to not work on a Samsung TV. Below is a rundown of the common causes of this issue on Samsung TVs.

• The Samsung TV was manufactured in 2016 and earlier, which makes it incompatible with Peacock TV.
• The cached data of the Peacock app is corrupt and needs to be cleared.
• Your Peacock TV app is out of date.
• Your Samsung TV’s software version is out of date.
• Your WiFi network’s download speed is slow and unstable.
• You’re using a VPN service.

Why does my Peacock app keep buffering on my Samsung TV?


A slow internet speed will cause the Peacock app to buffer when you’re streaming any content. The Peacock app has a minimum internet speed requirement that you must meet to ensure that your streaming experience is smooth and without issues.

Standard-quality content needs a download speed of about 3 Mbps to load without buffering. Meanwhile, Ultra high-definition content needs an internet connection with a download speed of at least 8 Mbps to load reliably.

How much is the Peacock TV subscription on Samsung TV?


The basic plan costs $4.99 per month and gives you access to Peacock’s entire library but with occasional ads. The Peacock Premium Plus costs $9.99 per month and gives you the same benefit as the basic plan but without the ads.


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