SO Player is one of the most popular third-party IPTV apps on FireStick. While it doesn’t provide any viewable content, the video player app introduces you to countless live channels, radios, and VOD content from a host of IPTV services.
In short, it’s not an app you want to do away with! So, if you want to know how to fix an SO Player app on FireStick that’s not working, then you’re in the right spot we’re showing you several fixes to resolve various SO Player issues.
Difficulty | Easy ●●○○○ |
Duration | 8 to 10 minutes |
Things You Need | Smart TVAny FireStick deviceA working internet connection |
Why is SO Player not working or showing connection problems?
Many underlying factors have been reported to cause the media player app to balk; knowing them is half the battle in learning how to fix SO Player not working. Here’s a bird’s eye view of the most common ones:
- Using a slow and unreliable internet connection results in connectivity issues with SO Player.
- Getting your account flagged due to changing your IP address through a Virtual Private Network or VPN.
- SO Player is malfunctioning and is experiencing errors due to the corrupted application.
- Using an older build of SO Player, which lacks the improvements and bug fixes present in the newer versions of the application.
- SO Player or IPTV provider servers are down or out of service.
- Changing your IPTV provider, which results in a bad credential error.
- Sharing your account with other people results in SO Player not working because of simultaneous instances of account log-in on different devices.
How to Fix SO Player Not Working issues
When SO Player is not working, the first solution is troubleshooting the network connection. Looking into the IPTV provider, the SO Player server, and the SO Player app to make sure there are no malfunctions are other ways to solve this issue.
WARNING: Use a VPN when running the SO Player app. This hides your identity and ensures you keep hackers at bay and don’t get into legal trouble for watching copyrighted content. |
You should be as efficient as can be in dealing with SO Player issues. Follow the instructions below to systematically confirm the root cause of the problem and determine the most appropriate solution.
SO Player Errors & Fixes
Below is a list of SO Player errors and the tried-and-tested tweaks you can use to fix them. Don’t fret; these methods should be a walk in the park and will help see you through how to fix SO Player issues in no time.
1. Internet Connection Issues
Difficulty | Very Easy ●○○○○ |
Number of Steps | 3 |
Duration | 1 minute and 7 seconds |
Issues with internet connectivity are arguably the most common reason for SO Player not working on Firestick and other streaming devices. Thus, ensure your internet connection is working, as it’s a must.
Use these troubleshooting methods to test your internet connection:
- Unplug your router and plug it back in after a minute.
- Open a browser on any device while connected to your network.
- Visit any website to check if it can be loaded properly.
If you’re having trouble loading any website on your browser, reach out to your Internet Service Provider or ISP and seek their help to restore your internet connection.
2. Changed IP Address
SO Player has an IP Lock system that limits your connection to only one IP address. Using your account on an outside network will result in your IPTV account being flagged and locked out due to an “Unauthorized IP Address” error.
For this reason, we recommend not using a VPN service to avoid getting locked out. While using a VPN when streaming shields your online activities, the fact that it changes your IP address may stop SO PLayer from working instead.
3. Faulty or Outdated Application
If you’re experiencing software-related issues with SO Player, it’s likely to be fixed by shutting down the app and turning it back on. With the previous version of the app, updating to the newest build effectively solves bugs and issues from the old build.
Uninstall SO Player on Firestick using these steps:
Difficulty | Very Easy ●○○○○ |
Number of Steps | 6 |
Duration | 15 seconds |
- Go to the Application Manager.
- Click App Library.
- Click Installed on this TV.
- Highlight the app.
Note: For this guide, we’re showing a different app as a stand-in for SO Player. Don’t worry, as the process is the same across the board.
- Tap Menu on your remote.
- Click Uninstall.
Reinstall the updated SO Player version using Downloader:
Difficulty | Very Easy ●○○○○ |
Number of Steps | 9 |
Duration | 20 seconds |
- Run Downloader.
- Click the search bar.
- Type “133924” and click Go.
- Click SO Player – New Version(.apk).
- Stand by until the download is complete.
- Click Install.
- Click Done.
- Click Delete.
- Click Delete again.
4. IPTV Provider Error
Many IPTV service providers are often unreliable at communicating issues with their services. In particular, users often get surprised whenever their IPTV providers suddenly go out of order or have their servers down.
Always reach out to your IPTV provider whenever SO Player is not working to ensure the problem didn’t originate from their end.
5. Bad Credential Error
When you’re currently logged out of SO Player, you’re likely to receive a bad credential error on SO Player. This is usually a result of using a new IPTV service.
To resolve this issue, re-installing SO Player and logging into your new IPTV credential works to a tee. If the error persists, you have to contact your IPTV provider and ask for support regarding the credentials for your new subscription.
6. SO Player is Not Activated
Believe it or not, it’s common for people to overlook the fact that you need an IPTV provider to activate SO Player. Some will usually conclude that SO Player isn’t working in such instances.
This is also the case when their IPTV account reaches its expiration date, as users commonly tend to forget when their subscriptions will end.
Renew or purchase a new IPTV subscription using the steps below:
Difficulty | Very Easy ●○○○○ |
Number of Steps | 9 |
Duration | 1 minute |
- Open a browser on any device (preferably a PC).
- Visit your IPTV provider’s website.
- Go to their shop.
- Choose a subscription plan.
- Add it to your cart.
- Go to your cart.
- Proceed to the checkout page.
- Fill out your billing details.
- Place your order.
After processing your order, you should receive an email containing your login credentials and PIN codes. Use them to activate SO Player on your device.
How to fix the SO Player connection error on FireTV?
As previously discussed, testing your internet connection and seeking your ISP’s help is the simplest way to correct connection errors on SO Player. However, it’s also possible for connection errors to occur due to account sharing, which is why it should be avoided.
Because SO Player’s system detects the device’s IP address using its services, it can cause you to be logged out of your connection when your account is flagged due to being used in another area network with a different IP address.
How to Fix SO Player Crashing, Video Playback Issues, Buffering, Freezing, and No Content Error
Are you experiencing crashing, buffering, freezing, and video playback issues that make you unable to access content on SO Player? If yes, you can quickly fix these problems by soft resetting or restarting the application.
Restarting is a primary method for fixing minor errors in applications. However, if SO Player is freezing or buffering due to dwindling storage space, you should forcibly stop the app and clear its cache and data.
Follow the steps below to force stop SO Player:
Difficulty | Very Easy ●○○○○ |
Number of Steps | 5 |
Duration | 10 seconds |
- Go to Settings.
- Click Applications.
- Click Manage Installed Applications.
- Select the app.
Note: For this guide, ExpressVPN serves only as a stand-in for SO Player. Following the example on the actual SO Player app should be no different than this.
- Click Force Stop.
Clear SO Player’s cache and data using these steps:
Difficulty | Very Easy ●○○○○ |
Number of Steps | 6 |
Duration | 15 seconds |
- Go to Settings.
- Click Applications.
- Click Manage Installed Applications.
- Select the app.
Note: Again, ExpressVPN serves only as a stand-in for SO Player in this example. The exact process works with the SO Player app.
- Click Clear Cache.
- Click Clear Data.
How to Fix the SO Player Server Error
As we continue to tackle how to fix SO Player not working, let’s talk about server errors. It’s usually due to faulty internet, but since you’ve reached this part of this guide, we assume you’ve already tried and tested your internet connection multiple times.
As such, the only possible cause of this error should be because SO Player’s server is temporarily down. The best thing you can do is wait until it gets resolved or reach out to SO Player’s developer so they can shed some light on the issue at hand.
Wrapping Up
The abovementioned solutions should equip you with the necessary knowledge to fix SO Player not working on Firestick but on any of its compatible devices. Best of all, following the instructions above should get you going in no time.
FAQs About SO Player
VPNs work with SO Player, and it’s always advisable to use them when streaming to hide your online activity. However, VPN use may do more harm than good due to SO Player’s IP Lock system, so it’s best to use them cautiously.
SO Player’s built-in subtitle support should allow you to set subtitles when streaming live TV and on-demand content. Unfortunately, this may not work on some channels that don’t have native subtitle support.
SO Player doesn’t have recording functionality. To record content, you must use a third-party video recorder in tandem with SO Player.
SO Player is legal to download and install even as a third-party app. This, however, doesn’t extend to the content you stream on this application.
It’s difficult to know whether your IPTV provider holds the necessary distribution rights to stream the content you’re watching. This makes VPN services invaluable for content streaming—which is only made tricky by SO PLayer’s IP Locking.