How to Fix Samsung TV Sound Issue

No sound coming from Samsung TV? Here’s why and how to fix!

Without a doubt, those old Charlie Chaplain silent movies can make you laugh, but when your Samsung TV gives off no sound, it isn’t funny—not at all! The good news is there are quick fixes you can apply to get out of this predicament. 

The Samsung TV no sound issue can be fixed by unmuting your TV and increasing its volume. Also, double-check the sound output, and if all else fails, perform a software update and factory reset.

Indeed, a movie experience without sound is a half-baked experience. In this post, we’ll show you how to deal with Samsung TV no sound issues on your own, giving you 8 quick fixes and all the tools you need so you can DIY with confidence. 

DifficultyEasy ●●○○○
Duration50 minutes and 40 seconds
Number of Ways8
Things You NeedSamsung Smart TVA PC
USB stick
A working internet connection

6 Reasons Why Your Samsung TV Has No Sound

You might laugh, but there are seemingly harmless things that we do that affect the sound settings of your TV. Some of the most common are listed below: 

1. The sound is accidentally muted. 

The simple reason your Samsung TV isn’t producing any sound is that it’s muted. While muted, sounds are temporarily turned off, and you might think you’re experiencing the Samsung no sound issue.

You usually want to use this when you need the room to be quiet, but you want to keep your Samsung TV playing. A good example is when you receive a phone call during your watching session.

The problem is when your TV is accidentally muted, you’re misled into thinking you have a sound issue. This can happen when somebody sits on the remote control on the couch or when a child plays with the remote and presses the mute button.

2. The sound output on your TV is incorrect.

If you’re connecting multiple input devices to your Samsung TV, it’s normal that you will switch to different sound outputs often. Unfortunately, this might cause you confusion and result in the incorrect sound output being selected.

This can be problematic when you’ve left an external input device connected to your TV, and the sound output is still set to use that device. When you decide to switch to your Samsung TV, and you forget to change the sound output, there’ll be no sound.

3. Your Samsung TV sustained mechanical damage.

Mechanical damage due to hitting or dropping the TV and causing impact or dents can lead to sound issues. Too much impact might even dislodge the cables inside your Samsung TV and mess up its components.

You might even damage the speakers, which can cause the Samsung TV no sound issue to emerge. For such reasons, it’s advisable to watch your children around your TV to ensure they don’t accidentally damage it.

4. The Samsung TV uses outdated software.

Older software versions are prone to malfunctions and errors, so updating your Samsung TV whenever possible is always recommended. If the Samsung no sound issue happens on an outdated TV, it’s usually related to a software problem.

Even if your Samsung TV produces sounds, it might still have a terrible quality due to compatibility issues and software limitations.

5. Other devices are plugged into your Samsung TV.

Most wireless audio devices will automatically connect to a device they’re already paired with. For example, if you have Galaxybuds lying around, they might connect to your Samsung TV without you noticing.

When this happens, it might seem to you like you’re experiencing the Samsung TV no sound issue when your Galaxybuds are simply outputting the sound instead. This can also happen to other wireless audio devices, such as your headphones.

6. Hardware issues on your Samsung TV.

Hardware issues are the most annoying cause of sound issues because it requires you to open up your Samsung TV and inspect its components for damage. Once you have identified the faulty component, you’ll need to replace it immediately.

Fortunately, you can always send your Samsung TV for a service repair by contacting Samsung’s support page. If the culprit is a simple HDMI connection, most people should be able to manage to fix it themselves.

The problem lies with much more difficult components, such as the T-con board. If you don’t have the proper tools or skills to deal with hardware components like that on your own, there’s no shame in letting a qualified technician do the work for you.

How to Fix Samsung TV No Sound Issue

Now that you’ve learned about the possible reasons for your Samsung TV not producing any sound, let’s dive into the solutions to fix it. For best results, we recommend you apply the fixes in the order they are presented.  

1. Check if the Samsung TV is on mute.

Difficulty Very Easy ●○○○○
Number of Steps3
Duration3 seconds

When your Samsung TV is muted, all of its sounds are turned off. You can turn it back on by pressing either the mute button on the standard remote control or the volume key on the smart remote control.

Doing so will turn all sound back on on your Samsung TV. This is the quick and easy way to fix the Samsung TV no sound issue caused by accidentally putting the unit on mute.

Follow these steps to unmute your Samsung TV:

Step 1: Press the mute button on the standard Samsung remote control.             
Press the volume key on the Samsung Smart remote control.

Step 2: Check your Samsung TV display screen to see if the speaker has been activated.

That should be easy. However, if the issue persists, a more sinister reason could be behind it all and in that case, the next quick fix should be timely. 

2. Increase the volume of your Samsung TV.

Difficulty Very Easy ●○○○○
Number of Steps2
Duration3 seconds

Another quick and easy solution to fix the Samsung TV no sound issue is to increase its volume level. Believe it or not, some people might assume their Samsung TV has no sound when the truth is they just forgot to turn its volume back up.

Before you proceed with the more advanced troubleshooting tricks, it wouldn’t hurt to check tiny details like the mute option or the volume levels. Sometimes, it’s the most basic things that are easy to miss and overlook.

Follow these steps to increase the volume level of your Samsung TV:

Step 1: Press the volume up button on the standard Samsung remote control.             
Tilt the volume key upwards on the Samsung Smart remote control.

Step 2: Check if the volume level on your Samsung TV is increasing.

Again, this may look elementary but it’s best to check things to see if you haven’t missed it. If the issue remains, then the next quick fix should be paramount. 

3. Double-check if the Samsung TV sound output is set to “TV Speaker.”

Difficulty Very Easy ●○○○○
Number of Steps4
Duration10 seconds

It’s important to set the correct sound output on your Samsung TV. In particular, you should set the sound output to “TV Speaker” to make sure that your Samsung TV uses its built-in speakers when no external audio device is plugged in.

Setting the sound output to use an external audio device that’s either not in use or faulty can only result in you experiencing the Samsung TV no sound issue. If not, your TV is as good as muted. 

Remember that other speakers aside from the TV speakers could be activated. For one, a soundbar could be holding the sound output hostage. 

Follow the steps below to set the sound output to “TV Speaker”:

Step 1: Go straight to the settings menu by pressing the settings button on your
            Samsung remote control.

Note: If your remote control doesn’t have a dedicated settings button, press the home button to open the Smart Hub and navigate to the settings from there.
Step 2: Scroll down/click Sound.

Step 3: Select/click Sound Output.

Step 4: Set it to TV Speaker if it isn’t already.

4. Check your Samsung TV for all its physical connections.

External audio devices that are physically connected to your Samsung TV via the HMDI port or the audio jack might end up not outputting any sound. This is because cable connections are prone to misbehavior as they can loosen up sometimes.

If you’re suspecting this to be the cause of the Samsung TV no sound issue for you, you should always make sure that all of your external audio devices and physical connection are secure and tight.

5. Conduct a software update on your Samsung TV.

An updated software or firmware version helps ensure that your Samsung TV is working at its peak conditions, which is good for lowering the chances of errors. This helps improve the TV’s performance and compatibility with the latest features. 

If you’re an audiophile and you have different sound players installed on your Samsung TV, you should always keep your unit updated. This is so you can enjoy the best audio quality and make sure your apps work optimally on your Samsung TV.

In case the Samsung TV no sound issue is caused by a software issue, the latest update might come with a patch to address this problem. After all, software updates are usually developed to fix prevalent issues in older builds and versions.

You can install the latest software version by updating over the air or by plugging in a USB stick that has the software update file. The former is good if your internet connection is superb but if not, the latter should be best. 

Follow the steps below to update your Samsung TV over the air:

Difficulty Easy ●●○○○
Number of Steps6
Duration20 minutes
Step 1: Open the Smart Hub on the home screen by pressing the home button on your Samsung remote control.

Step 2: Scroll left/click Settings.

Step 3: Scroll down/click Support.

Step 4: Click Software Update.

Step 5: Click Update Now.

Step 6: Wait as your Samsung TV looks for available updates to download and install.

If your WiFi network has a slow and unreliable internet speed, you can elect to download the update to your PC and extract it into a USB stick. From there, you can plug the USB stick into your Samsung TV to manually install the update.

Follow these steps to update your Samsung TV using the USB stick method:

Difficulty Easy ●●○○○
Number of Steps17
Duration25 minutes

Right off the bat, the following fix is a bit lengthy. But just follow the steps and things should be easy for you. 

Step 1: Open the Smart Hub on the home screen by pressing the home button on your Samsung remote control.

Step 2: Scroll left/click Settings.

Step 3: Scroll down/click Support.

Step 4: Scroll down/click About This TV.

Step 5: Write down the model number and current software version of your Samsung TV for reference later.

Step 6: Visit the Samsung product download page using the web browser of your PC.
Type/search the model number of your TV using the page’s search bar.

Step 7: Scroll down/head to the firmware section and hit the download button below.
Upgrade File(USB type) to download this update on your PC.

Step 8: Extract the upgrade file into the desktop or any location on your PC.

Note: Please note that modifying or renaming the upgrade file will cause it to be undetectable to your Samsung TV.
Step 9: Insert a USB stick into your PC.             
Extract the downloaded upgrade file into the USB stick.

Step 10: Eject the USB stick from your PC.             
 Insert it into the USB port at the back panel of your Samsung TV.

Step 11: Open the Smart Hub on the home screen by pressing the home button on your Samsung remote control.

Step 12: Scroll left/click Settings.

Step 13: Scroll down/click Support.

Step 14: Select/click Software Update.

Step 15: Select/click Update Now and wait as your TV fails to check for the update over the air.

Step 16: Select/click Yes to allow our Samsung TV to search for the upgrade file
              inside the connected USB stick.

Step 17: Select/click Yes to install the upgrade file detected inside your USB stick.

6. Check your Samsung TV for other plugged-in devices.

If you have nearby wireless audio devices lying around, we think it’s a good idea to check if they’re connected to your Samsung TV or not. Unbeknownst to you, a wireless headset or earbuds might be receiving the sound output instead.

It might seem that you’re experiencing the Samsung TV no sound issue when it’s not the case at all. Make sure to also keep these wireless audio devices away and fully turn them off so they don’t pair with your Samsung TV behind your back.

7. Conduct a sound test on your Samsung TV.

Difficulty Very Easy ●○○○○
Number of Steps8
Duration30 seconds

The sound test on Samsung TVs is a self-diagnosis tool that helps you identify and troubleshoot sound issues on your unit. With this, you’ll be able to scrutinize the sound quality of your Samsung TV and adjust accordingly. 

If you’re getting no sounds during the test, your Samsung TV will show its model code and software version. Present this to the customer care agent so they can assist and help you fix the Samsung TV no sound issue that you’re experiencing.

Follow these steps to conduct a sound test on your Samsung TV:

Step 1: Open the Smart Hub on the home screen by pressing the home button on your Samsung remote control.

Step 2: Scroll left/click Settings to go to the TV settings menu.

Step 3: Scroll down/click Support.

Step 4: Scroll down/click Device Care.

Step 5: Select/click Self Diagnosis.

Step 6: Select/click Sound Test.

Note: Your Samsung TV will play a sample sound that you must listen to in order to ascertain whether there’s sound or not.
Step 7: Listen to the test sound that’s playing.

Step 8: Select/click No if you’re not getting any sound.             
Write down the model code and software version that will be displayed next.

8. Factory reset and restore your Samsung TV’s settings to default.

Difficulty Very Easy ●○○○○
Number of Steps8
Duration5 minutes

Speaking of software issues, the best way to combat them is to factory reset your Samsung TV and restore it to its previous state with its default settings. It’s an effective way to fix the Samsung TV no sound issue. 

WARNING: Make sure you maintain a copy of your saved files and preferences on the Samsung TV before the factory reset. If not, you could lose them all. 

Do note that this action will wipe and remove the account information stored on your Samsung TV. This also includes the apps you’ve installed and all the settings you’ve configured so far in your Samsung TV.

It’s a bitter pill to swallow but it’s good medicine. Afterward, you’ll need to reinstall your apps, log in with your account details, and reconfigure the Smart Hub and system settings on your Samsung TV.

Follow these steps to reset/restore your Samsung TV to its default settings:

Step 1: Press the home button on the Samsung remote control to open the
            Smart Hub.

Step 2: Scroll left/click Settings.

Step 3: Scroll down/click General.

Step 4: Scroll down/click Reset.

Step 5: Type your Samsung Smart TV PIN and hit Done to continue.

Step 6: Click Yes to restore the Samsung Smart TV to its default factory settings.

Step 7: Give your Samsung Smart TV time to shut down and complete its reboot.
Step 8: Set up the Samsung Smart TV and configure its Smart Hub settings by
            following the on-screen instructions provided.

If after all these steps, the issue still remains, then you will have to let the expert in. Call Samsung support as the problem could be worse than expected. 

FAQs about Samsung TV Sound

Why is there no sound on my Samsung TV when connecting an HDMI cable?

Faulty HDMI cables will generate bad-quality sounds or none at all. If you have a damaged cable, we highly recommend replacing it with a new one that works.

How can I reset the sound on my Samsung TV?

Go to Settings > Sound > Expert Settings > Reset Sound to reset and restore the sound on your Samsung TV to its default settings and configuration. This is also an effective way to troubleshoot the Samsung TV no sound issue.

Why is my Samsung TV not producing sound when I’m using an app?

An outdated TV or app can cause sound problems on your Samsung TV. The likely reason for this is a compatibility issue between the current software version of your Samsung TV and the version of the app you have installed in it.
If any of them is suffering from a software-related malfunction, you might need to update them first to make sure that you can get the sound back.

How many speakers can I connect to my Samsung TV?

One speaker can be connected at a time unless you have a Samsung Smart TV that supports the Dual Audio functionality. With Dual Audio, you can connect two Bluetooth speakers/earphones/earbuds at the same time.

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