Why Disney Plus Not Working on Samsung TV

Disney Plus Not Working on Samsung TV: Here’s How to Fix

Who isn’t captivated by the greatest adventures of Mickey Mouse? Add The Mandalorian in the mix, and it’s ample reason you could be fuming mad if your daily staple of fave TV series on Disney Plus fails on your Samsung TV. It’s a bummer! 

Luckily, Disney Plus not working on Samsung TV isn’t a one-off experience that just happens to you. Many users have reported it and gotten over the issue with proven fixes any Samsung smart TV owner can do. 

The Disney Plus not working on Samsung TV can be fixed by restarting and updating the TV and the app. If not, reset the Smart Hub, change the date and time, clear the system cache, and factory reset your Samsung TV.

In this post, we’ll show 15 ways to troubleshoot the Disney Plus acting up on your Samsung TV. Moreover, we’ll give you all the baby steps you need to factor each solution so you’re not left in the dark and can see Mickey Mouse in an hour or so. 

DifficultyEasy ●●○○○
Duration58 minutes and 5 seconds
Number of Ways15
Things You NeedSamsung TV
Samsung TV remote control
A PC
USB stick
A working internet connection
Toothpick or paperclip
Disney Plus subscription
Streaming device

How to Fix Disney Plus Not Working on Samsung TV

Each of the 18 solutions below could get you closer to resolving the Disney Plus issue on your Samsung TV. However, we recommend you start from the top so you don’t waste precious time and effort. 

1. Check if your Samsung TV has Disney Plus support

Most Samsung TVs have built-in Disney Plus support, and it’s certainly a lot harder to find a model that isn’t compatible nowadays. 

Your Samsung TV would be incompatible with the Disney Plus app if it were manufactured in or before 2016.

After all, most Samsung Smart TVs released from 2017 and onwards use the new Tinzen OS, which is when they started adding Disney Plus support. You can look up Samsung’s complete list of TV models that are compatible with the Disney Plus app.

The list of compatible Samsung TVs includes their Full HD TV, LED TV, Premium UHD TV, QLED 4K TV, QLED 8K TV, The Frame TV, The Serif TV, and UHD TV models. A short version of the list of compatible TV models is available below.

Samsung TV Models With Disney+ App Support
32”/40”/43”/49”/50” Samsung M5300 Full HD TV
40” Samsung N5200 Full HD TV
32”/43” Samsung N5300 Full HD TV
40” Samsung K5100 Full HD TV
49”/55” Samsung K6250 Curved Full HD TV
55” Samsung K625D Full HD TV
49”/55”/65”/75”/82” Samsung RU8000 Premium 4K UHD TV
55”/65” Samsung MU8500 Premium Curved 4K UHD TV
75” Samsung MU9000 Premium 4K UHD TV
32” Samsung Q50R QLED 4K UHD TV
43”/49”/55”/65”/75”/82” Samsung Q60R QLED 4K UHD TV
49”/55”/65”/75”/82”/85” Samsung Q70R QLED 4K UHD TV
55”/65”/75”/82” Samsung Q80R QLED 4K UHD TV
65”/75”/82” Samsung Q90R QLED 4K UHD TV
55”/65”/75”/82”/85”/98” Samsung Q900 QLED 8K UHD TV
43”/49”/55”/65” Samsung The Frame 4K QLED TV
55” Samsung The Serif 4K QLED TV

2. Restart your TV

Difficulty Very Easy ●○○○○
Number of Steps3
Duration1 minute and 15 seconds

It’s not uncommon for apps to misbehave due to minor errors, even for the Disney Plus app. Oftentimes, the Disney Plus not working on Samsung TV is just the result of commonly occurring issues that can be fixed by a simple restart.

That’s why you often encounter troubleshooting guides that call for you to restart, soft reset, or reboot your problematic devices. Sometimes, your Samsung TV only needs time to refresh its system memory to carry on as usual.

Unplugging and replugging your Samsung TV into the power source is a quick way to restart it. While you’re at it, you can also power cycle the TV to discharge any residual energy that’s a leading cause of apps misbehaving.

Follow the steps below to restart and power cycle the Samsung TV:

Step 1: Shut down your Samsung TV by unplugging it from the power source.

Step 2: Discharge your Samsung TV by pressing/holding its power button for 30
            seconds while it’s unplugged.


Note: You can find the power button on your TV on its underside, left side,
right side, or back. Refer to its user manual if you’re having trouble
locating the power button.
Step 3: Release the power button but keep the TV unplugged for 30 seconds.            
 Power on your Samsung TV by plugging it into the power source.


Note: When plugged in, the Samsung TV should power on immediately.
Otherwise, press its power button to turn it back on manually.

3. Make sure your internet is working

The issue with the Disney Plus not working on Samsung TV could be tied to your internet connection. Streaming services require a fast and stable WiFi network to ensure you can stream your desired content without any issues.

Disney Plus’ helpdesk recommends using a WiFi network with a bandwidth of at least 8 megabits per second to avoid experiencing lag and buffering. You can use “fast.com” or “speedtest.net” to check if your internet speed is sufficient.

If your WiFi network isn’t giving you the average internet speed from your current data plan, try troubleshooting your router or modem. You can soft reset these devices to refresh their connection or restore them to their default factory settings.

Follow these steps to perform a soft reset on your router/modem:

Difficulty Very Easy ●○○○○
Number of Steps6
Duration2 minutes and 20 seconds
Step 1: Remove your router’s power and ethernet cables.

Step 2: Remove your modem’s power and ethernet cables.

Step 3: Let 2 minutes pass to fully shut down the router and modem.
Step 4: Reconnect your router’s power and ethernet cables.

Step 5: Reconnect your modem’s power and ethernet cables.

Step 6: Wait for their status lights to light up and indicate they’re ready.             
Connect your Samsung TV to the WiFi network and check the internet speed.


Follow these steps to restore your router/mode to their factory settings:

Difficulty Very Easy ●○○○○
Number of Steps4
Duration2 minutes
Step 1: Find the hole behind your router or modem that says “Reset” and insert a
            paperclip or toothpick to press the reset button inside.
Step 2: Press/hold the reset button for 10 seconds until your router/modem shuts
            down and starts the factory reset.

Step 3: Wait for your router/modem to reboot after the reset.
Step 4: Connect to your WiFi router/modem using its default SSID and password.             
Check the internet speed of your WiFi network.

4. Check if Disney+ servers are down at the moment

Websites like Downdetector collect reports from various users to show whether others are experiencing problems with online services such as Disney Plus. You can visit their website to report your experience and view other user reports.

You can also keep yourself posted on Disney Plus’ official online channels and social media handles for updates on currently known issues with their service. They usually post status updates on these issues and if they’re already working on solutions.

Check if Disney+ servers are down at the moment

The Disney+ Help Twitter account is an excellent place to tune in to for quick status updates on their services. You can also head to their helpdesk page if you need some of your questions answered.

5. Restart the Disney Plus app on your TV

Aside from your Samsung TV, you can restart the Disney Plus app if it’s not working normally. You can close the Disney Plus app to shut its processes down and reopen it to load it up once more.

This solution is a quick and easy fix for the issue of Disney Plus acting up on Samsung TVs. If this doesn’t work for you, proceed with the other troubleshooting tricks afterward.

6. Clear the cache of the Disney Plus app

Difficulty Very Easy ●○○○○
Number of Steps7
Duration40 seconds

A likely culprit for Disney Plus not working on Samsung TV is the temporary data stored in the cache partition. The cache’s purpose is to speed up the Disney Plus app by loading the stored data instead of downloading them every time you use it.

The problem with the cache is that the data it stores is prone to be corrupted, resulting in the Disney Plus app malfunctioning. As such, we recommend clearing up the cache occasionally to prevent the Disney Plus app from behaving abnormally.

You can clear the cache of Samsung TV apps individually, but you can also do it all at once. We recommend clearing everything simultaneously to prevent other apps from experiencing errors and bugs.

Follow the steps below to clear the app cache on your Samsung TV:

Step 1: Access the Samsung TV Smart Hub by clicking the home button on the
            remote control.

Step 2: Scroll left to Settings and go to the Quick Settings panel.

Step 3: Scroll right/click TV Device Manager.

Step 4: Select/click Clean Now under Memory Boost to clear all
of your TV’s cached memory.

Step 5: Select/click Clean Now under Clear Running Apps to close all unused
apps and free up the system’s memory.

Step 6: Select/click Show App List to show all available apps.

Step 7: Select/click the Disney+ app and go to View Details.             
Clear its cache.

7. Update the Disney Plus app on your TV

Difficulty Very Easy ●○○○○
Number of Steps4
Duration10 seconds

The Disney Plus app installed on your Samsung TV has to be updated for it to have the latest features and performance upgrades. If the version is outdated, you’re more prone to experiencing the issue of Disney Plus not working on Samsung TVs.

Don’t worry, you don’t have to manually update the Disney Plus app whenever one is available. If you’re Samsung TV is connected to a WiFi network and Auto Update is enabled, the Disney Plus app should update itself whenever possible.

Follow these steps to update the Disney Plus app on your Samsung TV:

Step 1: Access the Samsung TV Smart Hub by clicking the home button on the
            remote control.

Step 2: Navigate to APPS and click it to open the app library on your Samsung TV.

Step 3: Select/click the gear icon on the upper-right corner of the screen
to go to the App Settings.

Step 4: Select/click Auto Update to turn it on.


Note: Auto Update will make your Samsung TV update all your apps
when connected to the internet.

8. Reinstall the Disney+ app on your Samsung TV

Difficulty Very Easy ●○○○○
Number of Steps5
Duration40 seconds

Misbehaving applications are better off removed from your Samsung TV’s library and then reinstalled to replace them essentially. With Samsung TVs, you can’t do this on some apps such as Netflix, Amazon Video, and Disney Plus because they’re built-in.

In this case, deleting the app and installing it once more is not a viable option. Instead, you will need to use the available reinstall option when selecting the Disney Plus app from the app settings menu.

Follow these steps to reinstall the Disney Plus app on your Samsung TV:

Step 1: Access the Samsung TV Smart Hub by clicking the home button on the
            remote control.

Step 2: Navigate to APPS and click it to open the app library on your Samsung TV.

Step 3: Select/click the gear icon on the upper-right corner of the screen
to go to the App Settings.

Step 4: Select/click the Disney Plus app from the list.

Step 5: Scroll down/click the Reinstall option to reinstall the Disney Plus app.

9. Reset your TV’s Smart Hub

Difficulty Very Easy ●○○○○
Number of Steps6
Duration40 seconds

The intelligent menu system that Samsung TVs use is called the Smart Hub and it allows users access to all its features. Also, Samsung Smart Hub makes operating your TV seamless and easy.

Plus, the app library on the Smart Hub allows you to manage your apps or download new ones to your Samsung TV. Given its integral role on your Samsung TV, it’s no wonder it can also be linked to issues regarding app misbehavior.

This includes the issue with Disney Plus not working on Samsung TVs. For this reason, we highly recommend resetting the Samsung Smart Hub and restoring it to its default configuration to make Disney Plus work again.

Follow the steps below to reset the Samsung TV Smart Hub:

Step 1: Access the Samsung TV Smart Hub by clicking the home button on the
            remote control.

Step 2: Scroll left/click Settings to open the settings menu on your TV.

Step 3: Scroll down/click Support to view the support options on your TV.

Step 4: Scroll down/click Self Diagnosis to view your TV’s troubleshooting options.

Step 5: Scroll down/click Reset Smart Hub to reset it to its default configuration.

Step 6: Enter your Samsung TV PIN code to continue with the reset.


Note: The default PIN code of your Samsung TV should be 0000.
You can use that if you haven’t changed the PIN code of your TV.

10. Update your TV

The Disney Plus not working on Samsung TV can also result from incompatibility between the device and the app. This can happen when either the device or the app is outdated and lacks the necessary update to work in tandem with each other.

Since we’ve already tackled updating the Disney Plus app, it’s only fitting that we also talk about the software update for your Samsung TV. A software update is the best way to equip your Samsung TV with the latest improvements.

Doing so not only makes it compatible with apps like Disney Plus but also improves its performance when running them. Please note that you can perform a software update on your Samsung TV either over the air or through the use of a USB stick.

Follow these steps to install the newest software version from the internet:

Difficulty Easy ●●○○○
Number of Steps6
Duration20 minutes
Step 1: Access the Samsung TV Smart Hub by clicking the home button on the
            remote control.

Step 2: Scroll left/click Settings to open the settings menu on your TV.

Step 3: Scroll down/click Support to view the support options on your TV.

Step 4: Select/click Software Update to view the update options on your TV.

Step 5: Select/click Update Now.

Step 6: Wait for your Samsung TV to perform an update check.            
 Download/install the available software update.

Follow these steps to install the newest software version from a USB stick:

Difficulty Easy ●●○○○
Number of Steps17
Duration25 minutes
Step 1: Access the Samsung TV Smart Hub by clicking the home button on the
            remote control.

Step 2: Scroll left/click Settings to open the settings menu on your TV.

Step 3: Scroll down/click Support to view the support options on your TV.

Step 4: Scroll down/click About This TV to view the device’s information.

Step 5: Write down its model number and current software version.

Step 6: Use your PC and visit Samsung Support’s Manuals & Software page.             
Type the TV model number on the search bar to see its support page.

Step 7: Scroll down the support page to the Firmware/Software section.
            Select/click the Download button below Upgrade File(USB type).

Step 8: Extract the software update to your PC’s desktop.


Note: We don’t recommend changing the name of the software update
because it might become undetected by your TV.
Step 9: Plug a USB stick into the PC and paste a copy of the software update.

Step 10: Remove the USB stick from the PC and plug it into the port behind your TV.

Step 11: Access the Samsung TV Smart Hub by clicking the
home button on the remote control.

Step 12: Scroll left/click Settings to open the settings menu on your TV.

Step 13: Scroll down/click Support to view the support options on your TV.

Step 14: Select/click Software Update to view the update options on your TV.

Step 15: Select/click Update Now for your Samsung TV to perform an update check.

Step 16: Select/click Yes to scan your USB stick if no update was found during the
              check.

Step 17: Select/click Yes to install the software update from your USB stick.

11. Use the correct date & time

Difficulty Very Easy ●○○○○
Number of Steps8
Duration20 seconds

Believe it or not, setting the correct date and time for your region is crucial in making some services like Disney Plus work on your Samsung TV. This is because some platforms use real-time authorization to give users access to their services.

Simply put, the date and time on your device are used to authorize your access to timed trials, product demos, and limited-time offers. Using incorrect dates and times will make their system think you’re trying to exploit their services.

When this happens, your access to these services will be blocked, which results in the issue of Disney Plus not working on Samsung TV. You will only be granted access once the date and time on your Samsung TV have been corrected.

Follow the steps below to change the date and time on your Samsung TV:

Step 1: Go to the settings menu on your TV by pressing the settings button on
            the remote control.

Step 2: Scroll down/click General to open the general settings menu on your TV.

Step 3: Scroll down/click System Manager to adjust the system settings on your TV.

Step 4: Select/click Time to view the time-related options on your TV.

Step 5: Select/click Clock to change your TV’s date and time.

Step 6: Select/click Clock Mode and set it to Manual.

Step 7: Scroll down/click Date to manually set the date on your TV.

Step 8: Scroll down/click Time to set the time on your TV manually.

12. Factory reset the TV

Difficulty Very Easy ●○○○○
Number of Steps8
Duration5 minutes

Sometimes, reconfiguring the settings on your Samsung TV or updating its software version isn’t enough to resolve its issues. At times like this, your last resort would be to reset your TV to its factory settings.

WARNING: A factory reset will delete all your personal files and TV preferences. It’s, therefore wise for you to have a copy of these files before starting the process.

The factory settings are the default configuration your Samsung TV comes with when they get shipped to stores and other retailers. You should be familiar with it since it was what your Samsung TV was like when it was first taken out of its box.

Please be aware that factory resetting your Samsung TV will wipe its data, so we suggest proceeding with certainty. This includes your account data, system settings, media files, and installed third-party applications.

Follow these steps to rest your TV to its factory settings:

Step 1: Access the Samsung TV Smart Hub by clicking the home button on the
            remote control.

Step 2: Scroll left/click Settings to open the settings menu on your TV.

Step 3: Scroll down/click General to open the general settings menu on your TV.

Step 4: Scroll down/click Reset.

Step 5: Enter your TV’s PIN and click Done to start the factory reset.

Step 6: Select/click Yes to confirm.

Step 7: Wait for your Samsung TV to power off and reboot.
Step 8: Follow the on-screen instructions and set up your TV’s Smart Hub.     
        

13. Check if Disney Plus is geo-restricted in your country

Disney’s on-demand streaming service is still only available in select countries worldwide. If Disney Plus isn’t operating in your country, it will have geo-restrictions that will block your access to the service.

Disney Plus is available in over 100 regions, such as North America, Central America, South America, Europe, Asia, West Indies, the Middle East, and Africa. 

Disney Plus covered over 60 countries but they have reached more this year.

14. Check your subscription on Disney Plus

Another reason for Disney Plus failing on Samsung TV could be that you’re subscription has already expired. After all, Disney Plus is a subscription-based service, which means you wouldn’t get access to their content without an active plan.

You can go to the Disney Plus login page using your smartphone or PC to sign in using your account. From there, you can check your active plan or purchase another if the previous one has expired.

15. Contact Disney Plus or Samsung for support

For further assistance, you can always visit the Disney Plus helpdesk or reach out to Samsung Support to satisfy your customer service needs.

Alternative Ways to Use Disney Plus on Your TV

There are two alternative ways to use Disney Plus on your Samsung TV if the app isn’t working or compatible. You can either connect a streaming device or cast a phone on your Samsung TV that has a Disney Plus app.

1. Connect a streaming device to your TV

Streaming devices are useful for turning dumb TVs into Smart TVs, or if you just want to access a streaming service like Disney Plus. You can choose between a Roku, Amazon Fire Stick, Chromecast, or even a gaming console like the PS4.
Once any of these devices are connected to your Samsung TV, you can use them to open the Disney Plus app and access your account to stream to your TV.

2. Cast your phone on your TV

The other workaround you can use is a mobile phone that has the Disney app. Android phones and iPhones can use screen sharing/mirroring to cast their screen into your Samsung TV’s wider display.
By using a phone that is streaming through its Disney Plus app, you can cast the content you’re watching to your TV.

FAQs About Disney Plus on Samsung TV

Why does my Samsung TV not support Disney Plus?


Disney Plus isn’t supported on all Samsung TV models. Samsung TVs that were manufactured in 2017 and the present are the ones that have built-in Disney Plus support.

Why is Disney Plus not functioning on my Smart TV?


Having no internet connection can cause the Disney Plus app to not work on your Smart TV. It’s a streaming service that requires a good internet connection to stream content on your Smart TV.
Your Smart TV can also be suffering from minor issues that are causing Disney Plus to malfunction. It’s important to troubleshoot your TV and the Disney Plus app to get to the bottom of the problem.

Why won’t the Disney+ app load?


Disney Plus won’t load if you don’t have an internet connection or an active subscription. You have to secure both of these things to make sure that the Disney+ app will load on your device.

Why is my  Disney Plus app not showing up on Samsung TV?


Minor errors on your TV can cause the Disney Plus app to not appear in the app library. You must restart your Samsung TV and clear its system cache to fix this issue.

What internet speed do I need to have to use Disney Plus?


8 megabits per second is the minimum internet speed needed to stream content on Disney Plus. You’ll need faster speeds to stream content of much higher quality comfortably.

Is there a way to get Disney Plus on my old Samsung TV?


You can get Disney Plus on an old Samsung TV if it can be connected to a streaming device like an Amazon Firestick, Roku, Chromecast, etc. These streaming devices will turn your old TV into a Smart TV and give it access to Disney Plus.


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