Why Paramount Plus Not Working on Firestick

Paramount Plus Not Working On Firestick [Why and How to Fix]

If you’re a Star Trek, NCIS, or CSI aficionado, then Paramount Plus on your FireStick is spot on. But all the entertainment you’re expecting can turn into sorrow, however, once you find Paramount Plus falling short on your device.

If Paramount Plus isn’t working on FireStick, this might be due to a system or software-related error. To fix this, power cycle your TV and FireStick by unplugging them and discharging their residual electrical charges.

That’s only one way to fix things, though. In this post, we’ll show you the ins and outs of troubleshooting your FireStick’s faulty Paramount Plus app, starting with the most common causes so you can get over the hump quickly.

Why Paramount Plus Is Not Working on FireStick 

Below is a quick list of the most common causes of Paramount Plus app errors. Refer to this list to learn why Paramount Plus isn’t working on your FireStick device and determine what solution would help resolve the problem.

  • Software and system-related app glitches and errors
  • Outdated system software
  • Performance issues due to residual electrical charges or low storage space
  • Internet connectivity problems
  • Compatibility issues

How to Fix Paramount Plus Not Working on FireStick 

The solutions below are the most effective for fixing the problem with Paramount Plus not working on FireStick devices. We recommend you apply them in the order they are presented for faster results. 

FIX 1. Power-cycle the TV and FireStick

Difficulty Very Easy ●○○○○
Number of Steps7
Time to Perform Fix1 minute and 40 seconds
Things NeededA FireStick or Fire TV
A FireStick remote

Improving the performance and speed of your TV and FireStick is an excellent way to address various app issues. You can do so by power cycling both devices to drain their residual electrical charges, common culprits for Paramount Plus app errors.

Since this action improves the overall performance of both devices, it will also help fix lag and buffering issues when streaming. You can resolve multiple system errors that might be causing Paramount Plus to not work on FireStick.

After all, the power cycle is an effective solution for performance and power-related problems on FireStick devices. Thus, it should be suitable for fixing the system and app malfunctions affecting your Paramount Plus.

However, it’s important to note that residual electrical charges are stored repeatedly every time you use your TV and FireStick device. As such, you must power cycle both devices frequently or whenever you notice a dip in their performance or speed.

Step 1: Unplug the FireStick from your TV’s HDMI port.


Note: Start with Step 2 if you have a built-in Fire TV instead of a streaming stick.
Step 2: Turn the TV off and disconnect it from the power source.

Step 3: Leave your TV and FireStick for 60 seconds to let them turn off their systems completely.
Step 4: Drain the TV by holding its power button for 30 seconds.


Note: You can hold the power button for up to 60 seconds to drain all residual electrical charges.
Step 5: Plug your FireStick into the HDMI port.
Step 6: Reconnect the TV to the power source and turn it on.

Step 7: Try running the Paramount Plus app when your FireStick reboots.

FIX 2. Clear the cache

Difficulty Very Easy ●○○○○
Number of Steps9
Time to Perform Fix50 seconds
Things NeededA FireStick or Fire TV
A FireStick remote

Like residual electrical charges, the app cache is a recurring problem that may cause the issue with Paramount Plus not working on FireStick. This problem is persistent because apps store temporary cache data every time you use them.

The stored data helps speed up load times and improve performance by cutting down the essential files the app needs to load when running again. 

The effect remains positive until it becomes the opposite due to data corruption, which is inevitable. As such, you can only keep clearing the cache data every time an app problem occurs since you can’t prevent it from happening. 

Clearing the app cache may also speed up your TV, FireStick device, and Paramount Plus app.

After all, freeing up more storage space can facilitate better processing speeds. Since FireStick devices have famously low internal storage capacities, every opportunity to free up space should improve device and app performance. 

Step 1: Tap the Home key on the FireStick remote control to return to its home page.

Step 2: Scroll to the menu panel’s gear icon to open the Fire TV settings.

Step 3: Go to Applications.

Step 4: Click “Manage Installed Applications.”

Step 5: Find and click your FireStick’s Paramount Plus app.


Note: Click the Show All Applications option to find the Paramount Plus app easier.
Step 6: Click Force Stop.

Step 7: Click Clear Cache.


Note: The cache memory on the right should change to “0 B.”
Step 8: Click Launch Application to test the Paramount Plus app.

Step 9: Wait while Paramount Plus loads and check if it’s working again.


Note: If the app issue persists, return to the FireStick Applications menu to
perform a Force Stop and Clear Data on the Paramount Plus app.

FIX 3. Check if Paramount Plus has server problems

Difficulty Very Easy ●○○○○
Number of Steps1
Time to Perform Fix30 to 60 seconds
Things NeededA PC or smartphone
A working internet connection

If, by this point, the Paramount Plus Fire TV issues persist, it would be best to consider the possibility of a server problem. 

When this happens, no troubleshooting trick can help you fix your faulty Paramount Plus app unless its server starts running again.

Your only recourse is to confirm whether or not there’s an ongoing Paramount Plus server problem. 

But don’t feel alone or left behind. If the team behind the Paramount Plus app knows about the situation, they should have an announcement in their online communication channels.

In particular, we recommend looking up the Paramount Plus Help account on X (formerly Twitter). You can receive quick announcements and updates on their account regarding ongoing app and server issues.

Check if Paramount Plus has server problems

Sometimes, they may share a time frame for their technician to resolve the Paramount Plus app issues. Thus, use this information to do more productive things instead of wasting time troubleshooting your FireStick device to no avail.

FIX 4. Reinstall Paramount Plus

Difficulty Very Easy ●○○○○
Number of Steps8
Time to Perform Fix2 minutes
Things NeededA FireStick or Fire TV
A FireStick remote 
A working internet connection

An installation error may cause your FireStick apps to misbehave and even stop working in some cases. This error is more evident if Paramount Plus won’t load on FireStick, regardless of how many times you keep opening the app.

Since the Paramount Plus app appears to stop working permanently, it’s not uncommon for FireStick users to lose heart and switch to another streaming service. 

You can reinstall your faulty Paramount Plus app before doing the same thing. This action will work if the app is malfunctioning due to an installation error, simply replacing it with another one should fix the issue. 

Only this time, you must ensure the installation process will go through without any hitches. Connecting to a fast and reliable WiFi network is essential when downloading apps to install on a FireStick device.

You should also double-check if your FireStick has enough storage space to install the Paramount Plus app to help prevent installation errors.

Step 1: Tap the Home key on the FireStick remote control to return to its home page.

Step 2: Scroll to the menu panel’s gear icon to open the Fire TV settings.

Step 3: Go to Applications.

Step 4: Click “Manage Installed Applications.”

Step 5: Find and click your FireStick’s Paramount Plus app.


Note: Click the Show All Applications option to find the Paramount Plus app easier.
Step 6: Perform a Force Stop, Clear Cache, and Clear Data.

Step 7: Click Uninstall.

Step 8: Select Confirm to remove the Paramount Plus app.

Step 9: Wait while the Paramount Plus app uninstalls.

Step 10: Tap the Home key on the FireStick remote control to return to its home page.

Step 11: Scroll to the menu panel’s magnifying glass icon and tap the search bar below.

Step 12: Type Paramount Plus on the virtual keyboard and select it from the typing suggestions.

Step 13: Select the Paramount Plus app.

Step 14: Click Download to install Paramount Plus on your FireStick device.

Step 15: Click Open to launch the Paramount Plus app.

Step 16: Wait while Paramount Plus loads and check if it’s working again.

FIX 5. Conduct a WiFi speed test

Difficulty Very Easy ●○○○○
Number of Steps1
Time to Perform Fix30 to 60 seconds
Things NeededA PC or smartphone
A working internet connection

Aside from app-related errors, a connectivity issue is another likely culprit if Paramount Plus won’t load on your FireStick device. 

After all, a decent internet connection is one of the most essential requirements when watching content using a streaming service.

The Paramount Plus app will suffer from persistent lag and buffering if your internet connection is too slow. You may even be unable to sign into the Paramount Plus app on your FireStick if your WiFi router or modem’s internet connection is terrible.

Moreover, most streaming services recommend a minimum speed to ensure users enjoy streaming without issues. With the Paramount Plus app, at least four megabits per second should be enough to load 480p resolution videos without lag or buffering.

Conduct a WiFi speed test

The recommended internet speed can increase to 25 megabits per second if you stream 4K resolution videos. Therefore, you must adjust the stream’s video quality based on your WiFi network’s internet speed.

Otherwise, you can upgrade your data plan to a higher tier for faster internet speeds.

FIX 6. Restart your WiFi

Difficulty Very Easy ●○○○○
Number of Steps6
Time to Perform Fix2 minutes and 20 seconds
Things NeededA WiFi modem and router
A PC or smartphone
A working internet connection

Unfortunately, even expensive data plans aren’t immune to connectivity issues. Thus, we suggest restarting your WiFi router and modem if your poor internet connection is causing the problem with Paramount Plus not working on FireStick.

This simple solution should help refresh the system memory of your WiFi devices, restarting the internet connection. This way, your FireStick device will refresh its connection to the WiFi network, which may also fix the connectivity problem.

Since this method only shuts down and reboots your WiFi devices, your FireStick device should reconnect to the network automatically. Don’t worry; you won’t have the opportunity to enter an incorrect WiFi password.

Step 1: Unplug the router.

Step 2: Unplug the router.


Note: You must unplug all the cables at the back to discharge the device.
Step 3: Wait 2 minutes to discharge both devices further and let their systems shut down completely.
Step 4: Reconnect your router’s cables.

Step 5: Reconnect your modem’s cables.

Step 6: Check if the two devices have working LED lights.


Note: Once your FireStick reconnects to the WiFi network, run the
Paramount Plus app and check if it’s working again.

Reset your WiFi

Difficulty Very Easy ●○○○○
Number of Steps4
Time to Perform Fix2 minutes
Things NeededA WiFi modem and router
A toothpick or paperclip
A PC or smartphone
A working internet connection

There are instances when restarting your WiFi devices won’t fix the connectivity problem. In such cases, we recommend bringing the solution one step higher with a factory reset.

Unlike the previous method, this action will delete your WiFi network’s connection to restore its default configurations. Doing so helps your WiFi devices correct device and system errors causing the problem with Paramount falling short on FireStick.

After the factory reset, you must manually reconnect your FireStick device to the WiFi network. Your WiFi router and modem will use the default SSID and password on their stickers, which you must carefully follow to prevent entering the incorrect characters.

Step 1: Insert a paperclip or toothpick into your WiFi router or
modem’s pinhole to press its reset button.

Step 2: Hold the reset button for 10 seconds to factory reset your WiFi devices.


Note: An orange light should blink to signal the ongoing factory reset process.
Step 3: Wait while the WiFi devices reboot.
Step 4: Reconnect the FireStick to the WiFi network and open the
Paramount Plus app to check if it’s working again.

FIX 7. Update your FireStick

Difficulty Very Easy ●○○○○
Number of Steps6
Time to Perform Fix5 minutes
Things NeededA FireStick or Fire TV
A FireStick remote 
A working internet connection

As mentioned, improving your FireStick’s performance is excellent for fixing performance-related app issues. Therefore, there’s no better way to upgrade your FireStick device than to update its system software to the latest version.

This action will add the latest features and upgrades to make your FireStick device perform better. The update should also improve compatibility with the Paramount Plus app.

Device and app compatibility is essential since you can’t expect software to run correctly with poor optimization. The software update should fix the minor system errors causing the problem with Paramount Plus acting up on FireStick.

Step 1: Tap the Home key on the FireStick remote control to return to its home page.

Step 2: Scroll to the menu panel’s gear icon to open the Fire TV settings.

Step 3: Click “My Fire TV.”

Step 4: Go to About.

Step 5: Click Install Update.

Step 6: Wait as your FireStick device updates its system.

FIX 8. Reset your FireStick

Difficulty Very Easy ●○○○○
Number of Steps7
Time to Perform Fix3 minutes
Things NeededA FireStick or Fire TV
A FireStick remote 
A working internet connection

Like the previous solution, this method targets your FireStick device’s faulty system software to fix your Paramount Plus Fire TV issues. However, the factory reset process reverts the old system software to its default settings instead of replacing it.

This process is effective against system errors that suddenly occur due to new FireStick settings, apps, and files. After all, the FireStick factory reset will delete all your data, including malware and viruses that may have infected the device recently.

Unfortunately, it means you must be okay with losing your FireStick’s essential files and data. Ultimately, this method should only be a last resort after the previous solutions couldn’t fix your faulty Paramount Plus app.

Step 1: Tap the Home key on the FireStick remote control to return to its home page.

Step 2: Scroll to the menu panel’s gear icon to open the Fire TV settings.

Step 3: Click “My Fire TV.”

Step 4: Click “Reset to Factory Defaults.”

Step 5: Confirm the Reset.

Step 6: Wait as your FireStick factory resets its system.

Step 7: Tap the Play key on the FireStick remote control to start the setup process.

How to Watch Paramount Plus on Your FireStick if the App Isn’t Working 

Since Paramount Plus is available on other streaming devices, a Roku, Chromecast, or Apple TV are solid alternatives. You can also watch Paramount Plus using Amazon Prime Video if you can’t install or use its app on your FireStick device.

FAQs about Paramount Plus on FireStick 

How much does a Paramount Plus subscription cost? 


$5.99 per month is the starting price of a Paramount Plus subscription, which goes up to $11.99 with SHOWTIME integration. The annual Paramount Plus subscriptions cost $59.99 and $119.99 (with SHOWTIME).

How can I contact Paramount Plus Customer Service?


Visit their Contact Us page to talk with a Paramount Plus Customer Service agent. Their international help center caters to Paramount Plus users outside the US.


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