How to Fix Netflix Not Working on LG TV

By far, Netflix is the #1 streaming platform in America, so if your LG TV cannot put the service on, that might put you in a tight spot. Before you blow your top and rant like there’s no tomorrow, know there are proven fixes you can DIY with confidence! 

Netflix not working on LG TV can be fixed by updating, uninstalling, and reinstalling its app. Also, LG TV can be power cycled, adjusted to the correct location, updated to the latest firmware version, or factory reset.

Indeed, you can breathe a sigh of relief. In this post, we’ll give you all the tools you need to factor in 9 tried-and-tested solutions to Netflix not showing on your LG TV  — so read up, work like an expert, and get this done in about half an hour!

Difficulty	Easy ●●○○○
Duration	36 minutes and 5 seconds
Number of Ways	9
Things You Need	• Samsung Smart TV • Smart remote control • 2 AA batteries • USB-C cable and charger

1. Check your Netflix account details and subscription.

Difficulty	Very Easy ●○○○○
Number of Steps	4
Duration	15 seconds

Netflix offers a subscription-based service that lets you stream the most popular TV shows and movies on any device that can connect to the internet, like your LG TV. Of course, without an active subscription, you can’t access their content.

Before you perform any troubleshooting tricks on your LG TV, it’s important to double-check and make sure that your subscription hasn’t expired yet. Typically, Netflix bills your account automatically on your next billing date, but that can also fail.

Therefore, we believe it’s better just to check your account details and ensure everything is good to go. You can do this on the Netflix mobile app or by logging into your account on a web browser.

The good news is you need not call customer service just to know if you’re subscribed. A quick check on the app itself should get you going just fine. 

Follow these steps to check your subscription on the Netflix app:

Step 1: Go to your Android phone or iPhone’s Netflix app.

Step 2: Click your profile on the upper-right corner of the app’s home screen.

Step 3: Select/click Account.

Step 4: Wait for your account details to load.              Confirm your next billing date to see if your subscription has ended or not.

If your subscription has already ended or expired, that would explain the issue with Netflix not working on LG TV. We recommend renewing your previous plan or subscribing to a new one.

Now, if you still have an active subscription, you need to proceed to the next solution below. The problem is not with the service itself but could be more sinister. 

2. Update the Netflix application on your LG TV.

Difficulty	Very Easy ●○○○○
Number of Steps	7
Duration	45 seconds

Believe it or not, Netflix not working on LG TV can simply be due to the app not being up to date. Outdated applications tend to malfunction and experience minor issues because of random bugs and glitches.

This is the reason we recommend keeping your Netflix app updated whenever possible. Updates usually include patches that directly address bugs and glitches from the previous versions to improve app performance and efficiency.

It’s easy, actually. You can update the Netflix app directly from the LG Content Store on your TV. 

Follow these steps to update the Netflix app on the LG Content Store:

Step 1: Press the home button on the LG remote control to open the apps panel.

Step 2: Scroll right/click LG Content Store.

Step 3: Scroll down/click My Apps.

Step 4: Select/click the Netflix app from the list. Note: You can also select/click UPDATE ALL to download and install all available app updates at once.

Step 5: Select/click UPDATE.

Step 6: Select/click UPDATE on the pop-up window to confirm the update.

Step 7: Wait for your LG TV to download and install the update.

Note that a more robust app version means a better service for you. This means that checking for updates every now and then is wise. 

However, the issue may still remain even if you’ve updated the app. Don’t let it bring you down; instead, move forward to pursue a more vigorous solution. 

3. Uninstall the Netflix app from your LG TV and reinstall it.

Difficulty	Easy ●●○○○
Number of Steps	9
Duration	1 minute

Netflix not working on LG TV can also be fixed by simply removing the app and reinstalling it from the content store. This action is an effective solution in case the app’s misbehavior results from a problem during its installation.

Uninstalling and reinstalling an application is also suitable for fixing any issues that it might be experiencing. You can think of this as eliminating and replacing a faulty application with a brand-new one.

Unfortunately, this method will not work if the problem is rooted in the version of the Netflix app available on the LG Content Store. In this case, you might need to wait for the app to receive a new update or refer to the other troubleshooting methods.

Follow these steps to uninstall and reinstall Netflix on your LG TV.

Step 1: Press the home button on the LG remote control to open the apps panel.

Step 2: Scroll right/click the pencil icon to enter Edit mode.

Step 3: Highlight the app you want to uninstall. Note: We’re showing a different app in this example, but the same process should apply when uninstalling the Netflix app.

Step 4: Press the up directional button on the LG remote control to select the X             above the highlighted app.

Step 5: Click the X button to uninstall the highlighted app.

Step 6: Select/click YES to confirm the action.

Step 7: Press the up directional button twice to highlight Done and click it to exit             the Edit mode.

Step 8: Navigate the apps panel to select/click the LG Content Store.

Step 9: Scroll right/click APPS & GAMES.

Step 10: Select/click the app you want to install on your LG TV. Note: We’re showing a different app in this example but the same process should apply when you’re installing the Netflix app.

Step 11: Select/click Install to download and install the desired app.

Step 12: Wait for the chosen app to be installed on your LG TV. Note: A notice will appear on the screen’s upper-right corner to confirm the installation.

That solution should give you greater leverage. However, don’t lose hope if it doesn’t fix the problem at hand, as more potent solutions follow. 

4. Check if Netflix’s server is down.

Before moving into the troubleshooting tricks for your LG TV, you should also check if Netflix’s server is down. Sometimes, the server being down is the main reason for Netflix not working on LG TV.

Also, you can try using the Netflix app on other devices, such as your smartphone, computer, and other streaming devices. This should tell you if the problem is on Netflix’s end, not just your LG TV.

Moreover, you can go to Ookla’s down detector page using your computer or smartphone to check for a problem with the Netflix servers. 

You might want to do some networking too. See if other people are experiencing the same pain with their Netflix app and engage in discussions regarding this issue.

If not, the issue could be with your smart TV or internet, not with Netflix per se. The following solutions should deal with these root causes. 

5. Power cycle your router/modem and the LG TV.

Netflix is a streaming service requiring a reliable and speedy internet connection to work correctly. If you’ve been experiencing slow internet speeds lately, it might be a sign that your router/modem needs a soft reset.

You can soft reset your router/modem by unplugging them from their power source, which will also power cycle both devices. While you’re at it, we recommend power cycling your LG TV to fix any minor issues that might be contributing to the problem.

Once your router, modem, and LG TV reboot, their system memories should be refreshed, and their performances improved. 

Plus, power cycling will remove their stored residual energy, which might be why Netflix is not working on your LG TV.

Follow the steps below to power cycle your router/modem:

Difficulty	Very Easy ●○○○○
Number of Steps	6
Duration	2 minutes and 20 seconds

Step 1: Unplug both the power cable and ethernet cable from the back of the modem.

Step 2: Unplug the power and ethernet cables from the back of the router.

Step 3: Wait for 2 minutes to ensure that both of these devices have fully shut down.

Step 4: Plug the power and ethernet cables back into the modem.

Step 5: Plug the power and ethernet cables back into the router.

Step 6: Wait for the indicator lights on the router and modem to glow.              This will tell you that both devices are ready to go.

If the internet issues persist, we recommend contacting your ISP so they can provide you with the appropriate assistance. In case the cause of the problem is from their end, they should be able to inform you how long it will take them to fix everything.

Follow the steps below to power cycle the LG TV as well:

Difficulty	Very Easy ●○○○○
Number of Steps	4
Duration	1 minute and 5 seconds

Step 1: Disconnect your TV’s power cable from the wall/power outlet.

Step 2: Press/hold the power button found on your LG TV for about 30 seconds. Note: Depending on the LG TV model, you can find the power button on its underside, side, or back.

Step 3: Let go of the power button on the LG TV.

Step 4: Wait for 30 seconds.              Plug the TV’s power cable back into the wall/power outlet.

Remember that power cycling is not just a matter of unplugging/plugging your TV set into the wall. Observing the time element is essential to ensure the process is successful. 

6. Accept the User Agreements on your LG TV.

Difficulty	Very Easy ●○○○○
Number of Steps	6
Duration	15 seconds.

Believe it or not, some apps might not work unless you’ve already accepted the User Agreements on your LG TV. Since it’s easy to overlook, you might be surprised if this ends up being the sole reason for Netflix not working on LG TV.

Accepting the terms of the User Agreement means that you’ll have to agree to LG’s terms of use and privacy policy. Once you’ve decided on them, you can check back on your Netflix app to see if it’s working now.

Follow these steps to accept the User Agreements on your LG TV:

Step 1: Press the home button on the LG remote control to open the apps panel.

Step 2: Select/click the gear icon to open the settings panel on the side of the screen.

Step 3: Scroll down/click All Settings/Advanced Settings.

Step 4: Scroll down/click General.

Step 5: Scroll down/click User Agreements.

Step 6: Select/click the circles beside the Terms of Use and Privacy Policy to put a             check on them and click AGREE.

7. Set the correct location on your LG TV.

Difficulty	Easy ●●○○○
Number of Steps	9
Duration	25 seconds.

The location settings on your LG TV are crucial for making sure the Netflix app will work properly. The reason for this is Netflix has different licenses for streaming their content for every state, country, or region.

This means that content that’s blocked in a specific region might be available to stream in other regions. You need to ensure that your location settings are correct to prevent the issue of Netflix not working on LG TV and geoblocking. 

Truly, it’s easy to overlook location settings. The good news is setting things straight is pretty easy. 

Follow the steps below to set the correct location on your LG TV:

Step 1: Press the home button on the LG remote control to open the apps panel.

Step 2: Select/click the gear icon to open the settings panel on the side of the screen.

Step 3: Scroll down/click All Settings/Advanced Settings.

Step 4: Scroll down/click General.

Step 5: Scroll down/click Location.

Step 6: Select/click Broadcast Country.

Step 7: Select/click the circle beside the country you reside in to put a check on it.

Step 8: Scroll down/click LG Services Country.

Step 9: Select/click the circle beside Set Automatically to put a check on it.

8. Update your LG TV to the latest firmware/software version.

Aside from the Netflix app, you must also update your LG TV to its latest version to make sure that it’s compatible with newer apps and features. Sticking to an older version of the firmware/software could be the reason for your Netflix woes. 

Luckily, updating the firmware/software of your LG TV is easy to do with two options to choose from as well. Either download the latest update straight from the internet or plug in a USB stick to install it manually.

If your internet connection is working fine, the first option is paramount. But if you have an intermittent connection or none at the moment, then the USB option is a must. 

Follow these steps to install the latest firmware/software from the internet:

Difficulty	Easy ●●○○○
Number of Steps	8
Duration	10 minutes

Step 1: Press the gear button on the LG remote control to open its settings panel.

Step 2:  Scroll down/click All Settings/Advanced Settings.

Step 3: Scroll down/click General.

Step 4: Scroll down/click About This TV.

Step 5: Scroll down/click CHECK FOR UPDATES.

Step 6: Click YES to download/install the latest firmware/software version.

Step 7: Give your LG TV time to finish downloading the firmware/software update.

Step 8: Restart your LG TV to install the new firmware/software version.

Now, the USB option is a bit long and winding. But the baby steps below should make it all a walk in the park. 

Follow these steps to use a USB stick to install the firmware/software file:

Difficulty	Easy ●●○○○
Number of Steps	14
Duration	10 minutes

Step 1: Press the gear button on the LG remote control to open its settings panel.

Step 2: Scroll down/click All Settings/Advanced Settings.

Step 3: Scroll down/click Network and write down the model of your LG TV.

Step 4: Go back and click General.

Step 5: Scroll down/click About This TV and write down your TV’s software version.

Step 6: Use the internet browser on your PC and visit your LG vendor’s official website.

Step 7: Use the search bar on their website to enter/search for your LG TV.

Step 8: Download the new firmware/software file.

Step 9: Insert a USB stick into your PC and extract the downloaded firmware/software             file there.

Step 10: Change the extracted folder’s name to LG_DTV.

Step 11: Turn your LG TV on and insert the USB stick into its USB port.

Step 12: Give your LG TV time to scan the contents of the USB stick you plugged in.                Click YES to install the detected firmware/software file.

Step 13: Click CHECK NOW to view the progress of the firmware/software update.

Step 14: Click YES to initiate the restart process and apply the newly installed               firmware/software version.

Still, if things aren’t working with your Netflix, we may have to try a more powerful fix. The next solution should be handy.  

9. Factory reset the LG TV to its default/initial settings.

Difficulty	Very Easy ●○○○○
Number of Steps	6
Duration	10 minutes

A firmware/software update might not be enough to troubleshoot the issue of Netflix not working on LG TV. As such, we recommend factory resetting your LG TV to restore its default/initial settings.

This action is an effective troubleshooting trick for fixing all sorts of issues on LG TVs but it should be used only as a last resort. The reason for this is that the factory reset wipes all of the data stored on your LG TV, including your account information.

You will also lose all the applications you’ve installed so far, along with your progress in your games. All of the settings configuration on your LG TV will also revert to their default/initial values, meaning you’ll have to set them up again afterward.

Indeed, a factory reset looks like a bitter pill to swallow. But it should be all worth it. 

Follow these steps to reset the LG TV to the default/initial factory settings:

Step 1: Press the gear button on the LG remote control to open its settings panel.

Step 2: Scroll down/click Advanced Settings/All Settings.

Step 3: Scroll down/click General.

Step 4: Scroll down/click Reset to Initial Settings.

Step 5: Click OK to reset the LG TV to the default/initial factory settings.

How to Fix the Missing Netflix App on your TV’s LG Content Store

After uninstalling the built-in Netflix app from your LG TV, you might experience an issue where the app is no longer available to reinstall from the content store. To remedy this, you only need to change the location settings on your LG TV to make the app appear.

You can change your LG TV’s location settings by going to All Settings > General > Location > Broadcast Country/LG Services Country. The same process was discussed in the seventh troubleshooting trick above, which you can refer to.

Make sure to select your actual country of residence under broadcast country and LG services country. If it’s already set to your country, you can change it to another country that has access to Netflix, such as the US, UK, Australia, etc.

Please note that your LG TV has to be restarted after changing the location settings. Once your TV has rebooted, Netflix should be available to download and install from the LG Content Store.

Why doesn’t my Netflix work on my LG TV?

Various factors can cause Netflix to not work on your LG TV. We’ve listed a rundown below of some of the most common reasons for Netflix not working on your LG TV.

• The Netflix subscription has ended or expired after failing to renew.

• The Netflix app installed on the LG TV is out of date.

• The Netflix server is down or undergoing maintenance.

• Your LG TV isn’t connected to a WiFi network.

• Internet speed from your WiFi network is too low.

• The incorrect location is set on your LG TV.

• The LG User Agreements haven’t been accepted yet.

• The LG TV is using an old firmware/software version.

FAQs about Netflix on LG TV

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